Incident Creation Representative, An Garda Síochána

Incident Creation Representative
An Garda Síochána
Castlebar, Co Mayo
Starting From: €605.69 per week
Application Method:, GetGot Application form only - https://staffline.getgotjobs.ie/

This role operates on a 24/7/365 basis. The position requires attendance on a roster shift pattern including nights, weekends and public holidays.

Overview
Garda Information Services Centre (GISC) is a contact centre to which operational members of An Garda Síochána convey information to be input directly by operators onto the Garda database (PULSE system). PULSE stands for Police Using Leading System Effectively.

We are looking for individuals who have the drive and passion to make a difference in people's lives and can work in a high-pressurised environment as an Incident Creation Representative (ICR). The ICR works as part of a team to provide a 24/7/365 telephone support service, taking calls, eliciting information to record/update accurately and efficiently.The role involves the handling of a high volume of calls, some of which may be sensitive or emotionally challenging. The work of the ICR requires strict adherence to established policies, procedures and protocols which underpin the PULSE system. Overview of the ICR role includes: Acting as the point of telephone contact for operational members of the Garda Síochána requiring incident creation/update on PULSE. Determining and confirming with the operational member the incident category and type. Creating a comprehensive and accurate incident report by eliciting relevant information through effective listening and questioning skills. Delivering a quality, efficient and professional telephone support service. Processing calls in accordance with established procedures and quality standards. Participate in the audit of calls and receive constructive feedback on personal performance. Undertaking training programmes as required and maintaining a high personal standard of practical and technical expertise, Ensuring full compliance with standard operating procedures. Building strong working relationships with colleagues to support teamwork and knowledge sharing. Participating in continuous improvement initiatives to enhance service quality and efficiency

Essential: Professional Qualifications, Experience, Requirements, Skills

It is required that on or before the closing date of the competition, candidates must have:

A. At least a Grade D (or a pass) in higher or ordinary level in 5 subjects in the Leaving Certificate, a qualification of equivalent/higher standard on the National Qualification Framework (NQF)
OR
B. At least one year's demonstrable experience in an office administration or contact centre role.

Candidates must also have:

• Computing skills, including the use of databases and Microsoft Office packages (e.g. Word, Excel, and Outlook).

For further information and to complete an online application form, please visit Staffline GetGot Jobs Ireland https://staffline.getgotjobs.ie/home or click apply now.

CV's will not be accepted for this role. If you submit a CV or blank document, you will get an email with a link to complete the online application form.

Closing date for all completed online application forms is 3:00 PM, Friday, 12^th June 2026