Learning & Development Administrator

Our client, a large public sector organisation, requires a Learning & Development Administrator to be based in Cookstown.

Role: Learning & Development Administrator

Rate of Pay: £16.68 per hour

Location: Cookstown

Hours: 36.25

Duration: 6 months (possible extension)

Key Responsibilities

Learning & Development Support

• Support the delivery and implementation of L&D initiatives in line with organisational needs.
• Collaborate with L&D teams, subject matter experts, and stakeholders to design and develop high-quality training materials and resources.
• Provide guidance on L&D policies, procedures, and best practice.
• Assist in the development of innovative learning solutions, including blended learning, e-learning, and digital content.
• Act as a first point of contact for L&D queries, ensuring effective communication with internal and external stakeholders.
• Build and maintain strong working relationships with training providers and key personnel.

Learning Management System (LMS)

• Maintain and manage the LMS, ensuring data accuracy, security, and compliance with GDPR.
• Provide user support, troubleshooting, and training on LMS functionality.
• Assist in the design, development, and continuous improvement of online learning programmes.
• Monitor and evaluate learning solutions, producing reports and insights to support decision-making.
• Liaise with system providers to resolve issues and enhance system performance.

Administration & Coordination

• Deliver high-quality administrative support, including organising training events, meetings, and resources.
• Manage training logistics such as scheduling, equipment, travel, and accommodation.
• Produce accurate management information, reports, and documentation.
• Handle enquiries, complaints, and requests (including FOI and data protection requests) in a professional and timely manner.
• Support contract administration, including purchase orders, invoices, and expenditure tracking.
• Maintain training records, documentation, and version control in line with records management standards.

General Duties

• Ensure compliance with organisational policies, including procurement, equality, health & safety, and data protection.
• Support recruitment and selection processes as required.
• Maintain up-to-date knowledge of L&D practices and organisational procedures.
• Contribute to continuous improvement and uphold the organisation's reputation and standards.
• Undertake additional duties as required in line with the role and organisational needs.

Essential Criteria

Qualifications & Experience

• Hold a HNC (or equivalent) in a relevant subject (e.g. Business Administration, IT, Multimedia)
  and have a minimum of 2 years' experience in a Learning & Development or administrative role;

OR

• Hold 5 GCSEs (or equivalent) at Grade C or above, including English and Maths,
  and have a minimum of 5 years' experience in a Learning & Development or administrative role.

Skills & Competencies

• Demonstrate:
  • Excellent planning and organisational skills
  • Strong attention to detail with the ability to produce accurate work
  • Excellent written and verbal communication skills, including the ability to engage with senior management
  • A strong customer-focused approach
• Experience in interpreting data and producing reports relating to learning management information

Other Requirements

• Hold a full, current UK Category B driving licence

Assessment Method: Application Form, Interview, and Pre-employment Checks

Desirable Criteria

• Experience working within local government or the wider public sector
• Experience in software or system administration
• Working knowledge of system directories, file structures, and troubleshooting technical issues
• Working knowledge of web design and graphic software
• Proficiency in relevant software packages (e.g. Adobe Creative Suite, Articulate, Zoom, Loom, Microsoft Teams)

To be shortlisted for this role all applicants MUST meet the essential criteria. If you are interested, please upload your CV to the link provided, and Mia Taylor will be in contact to confirm if you have been shortlisted.

Successful candidates may need to apply for an Access NI Certificate with Staffline regardless of if you already have a valid certificate.