Customer Support Executive

Customer Support Executive

Staffline Ireland are recruiting for a Customer Support Executive on behalf of a leading park management and booking systems provider. This is a fantastic opportunity to join a forward thinking, dynamic company, as the company is experiencing an exciting period of strong growth within the sector. The Customer Support Executive is a hands-on, client-facing role requiring strong communication skills, technical aptitude, and the ability to problem-solve efficiently in a fast-paced environment.

Responsibilities:

• Assist the Sales Manager and Account Manager with client-related queries and follow-ups
• Provide first-line support to clients via phone, email, and support ticketing systems
• Accurately diagnose, manage, and resolve customer queries in a timely and professional manner
• Deliver a high standard of customer service, ensuring all issues are followed through to resolution
• Support the onboarding of new clients, including system setup guidance and training
• Build strong relationships with clients, acting as a trusted point of contact
• Liaise with internal teams (development, sales, account management) to resolve more complex issues
• Maintain clear and accurate records of all customer interactions
• Identify recurring issues and proactively suggest improvements to processes or the product
• Assist with general administrative and operational tasks as required
• Any other duties role may involve

Person Specification:

• Strong communication skills (both written and verbal)
• Experience in a customer support or client-facing role
• Confident handling multiple queries across different channels
• Strong problem-solving ability with attention to detail
• Good working knowledge of Microsoft Excel
• Technically minded, with the ability to quickly learn software systems
• Well organised and able to prioritise workload effectively
• Ability to work under pressure and meet tight deadlines
• Self-motivated with a proactive approach to work

Desirable Criteria:

• Experience working with SaaS platforms or booking/reservation systems
• Previous experience in the hospitality, tourism, or campsite sector
• Familiarity with CRM or ticketing systems

The Rewards

The successful Customer Support Executive will enjoy a competitive salary depending on experience.

Location

The Customer Support Executive role will be based in Belfast.

To be considered for this position, please forward your CV to Ross McConville at Staffline Ireland by clicking on the APPLY button on this page and attaching your CV.

The Staffline Ireland Specialist Team is a dedicated division within Staffline Ireland, focused on providing Permanent, Contract & Temporary staffing solutions across; Construction, Engineering, Accountancy & Finance, Financial Services & Insurance, Health & Safety, HR, IT, Sales & Marketing, Senior Manufacturing, Procurement & Supply Chain & Medical, Health & Social Care.