Customer Service Administrator | Dublin 12

Customer Service Administrator | Dublin 12

At Staffline Recruitment we are currently seeking a highly organised and customer-focused Customer Service Administrator to join a premium furniture and interiors retailer based in Dublin 12. This is a fast-paced, office-based role where you will act as the main point of contact for customer and supplier order queries while supporting the smooth coordination of deliveries and operations.

Key Responsibilities

• Act as the primary contact for customer enquiries via phone and email
• Manage and respond to a high volume of order-related queries
• Schedule and book customer deliveries efficiently
• Coordinate dispatches and liaise closely with the warehouse team
• Process customer payments accurately
• Provide timely order updates to customers
• Maintain and manage a busy inbox
• Carry out general administrative and office support duties

Requirements

• Minimum of 1- 2 experience in a busy administrative role
• Excellent telephone manner with strong customer service skills
• Highly organised with the ability to prioritise workload effectively
• Strong written and verbal communication skills
• Exceptional attention to detail
• Ability to work independently and meet strict deadlines
• Proactive mindset with the ability to suggest improvements and efficiencies
• Experience in the furniture industry or delivery scheduling is an advantage (but not essential)

This permanent position is fully office based and will offer a salary in the region of €30,000 - €35,000, depending on experience.

If you thrive in a fast-paced setting and enjoy delivering excellent customer service, we would love to hear from you! Please send a copy of your cv for immediate review to Laura Craughwell at Staffline Recruitment via the enclosed link.