CRM Manager - Belfast

Belfast
Permanent | Full-Time | 37.5 Hours per Week
Salary: £35,000 per annum
OTE: £38,500

Benefits

• Annual bonus / rewards scheme
• 29 days annual leave including public holidays
• Rising to 36 days annual leave after successful probation
• Pension from day one
• Private healthcare from day one
• Life assurance cover from day one
• Opportunity to lead CRM improvements and system enhancement projects
• Exposure to senior stakeholders across Ireland
• Fast-paced, collaborative working environment
• Long-term career development within an established business

CRM Manager - Belfast

Staffline Recruitment Ireland is seeking a CRM Manager to join its Belfast-based IT team.

This is an excellent opportunity for an experienced systems professional to take ownership of Staffline's CRM platform and associated applications, supporting the ongoing development of Stellar and wider business improvement plans. The successful candidate will play a key role in maintaining system performance, improving data quality, delivering projects, supporting users and driving continuous improvement.

As CRM Manager, you will act as the main point of contact for the CRM system, overseeing day-to-day performance, troubleshooting issues, delivering enhancements and liaising with the CRM provider. You will also work closely with senior stakeholders across the business to ensure the system supports operations effectively and provides valuable reporting and insight.

This role is ideal for someone with experience in CRM support, business systems analysis, IT projects, stakeholder engagement, reporting and process improvement.

Key Responsibilities

• Act as the main point of contact for the CRM application and associated systems
• Manage and maintain the CRM database, ensuring data accuracy, reliability and usability
• Troubleshoot system issues and support users across the business
• Identify, manage and implement CRM enhancements and upgrades
• Lead and support CRM-related projects from planning through to delivery
• Develop insightful reports and management information for the Executive team
• Work closely with the CRM provider and development team to improve system functionality
• Support process improvement across the business through effective use of CRM tools
• Deliver training to staff and create guidance or support materials where required
• Build strong relationships with internal stakeholders across Northern Ireland and the Republic of Ireland
• Monitor system performance and support continuous improvement initiatives

Essential Criteria

• At least 1 year's experience in business systems analysis, IT projects, or implementing IT solutions with internal customers
• Strong analytical skills with a willingness to learn and develop
• Excellent interpersonal and communication skills
• Strong attention to detail and a proactive approach
• Awareness of incident and problem management processes
• Strong written and verbal communication skills
• Good working knowledge of Microsoft Office, including Excel
• Full clean driving licence, with flexibility for occasional travel across Northern Ireland and the Republic of Ireland

Desirable Criteria

Experience in any of the following would be advantageous:

• CRM application support
• Project administration
• Customer service
• Creating training materials
• Delivering staff training
• Change management and process improvement
• Presenting to stakeholders and senior teams

Apply Now

To apply, please submit your CV using the link below. Closing date for applications is 01/04/2026.