Key Account Specialist

Location: Belfast, The Boat
Hours: 37.5 hours per week
Salary: £25,000 - £28,000
OTE: £31,000 - £34,000
Annual Leave: 36 days (including public holidays)

Key Account Specialist - Account Management & Recruitment

Staffline Recruitment Ireland is seeking a proactive and organised Key Account Specialist to support the delivery of a key client contract.

This role combines account management, recruitment coordination and compliance oversight, making it ideal for someone with recruitment, workforce or client services experience who thrives in a structured, KPI-driven environment.

Benefits

• £25,000 - £28,000 base salary
• OTE £31,000 - £34,000
• 36 days annual leave
• Private healthcare
• Pension & life assurance
• Career progression opportunities

The Role

You will support the Branch Manager in delivering high-quality recruitment and workforce solutions while ensuring service excellence, compliance and profitability.

Recruitment & Delivery

• Source and recruit candidates to meet client requirements
• Interview, register and onboard workers
• Ensure full compliance (Eligibility to Work, AWR, EAA, GLAA where applicable)
• Deliver client-specific inductions/training where required

Client Management

• Deliver service against agreed SLAs
• Support manpower planning and workforce reporting
• Conduct service reviews and satisfaction surveys
• Respond to client feedback and resolve issues promptly

Worker & Compliance Support

• Maintain accurate worker records
• Ensure payroll accuracy and coordinate payroll clinics
• Provide guidance on absence and performance matters
• Complete audits and ensure legal and ethical compliance

Essential Criteria

• Minimum 6 months' experience in recruitment or account management
• Strong administration and IT skills
• Excellent communication and relationship-building ability
• GCSE English and Maths (or equivalent)
• Ability to work in a fast-paced, target-driven environment

Desirable: Experience in disciplinary/grievance meetings or workforce coordination.

Apply Now

If you are looking to progress your career in account management, recruitment or workforce coordination, apply today via our online portal.

Early applications are encouraged.