Customer Support Coordinator - Thompson Aero Seating, Portadown

Salary: £13.84 per hour
Location: Portadown
Hours: Monday-Friday, 37.5hours weekly, start time betwee 7am - 8.30am

Benefits:

• Free onsite parking
• Career development with a leading employer

About the Role

We are recruiting a Customer Support Coordinator for Thompson Aero Seating in Portadown, one of Northern Ireland's top manufacturing employers. This is a key support role, ideal for candidates with strong customer service, order management and administration experience;a self starter with strong verbal and written communication skills.

Key Responsibilities:

• Processing sales orders and producing acknowledgements
• Liaising with Planning, Production, and Supply Chain teams
• Coordinating order book updates and ensuring data accuracy (MRP system)
• Attending departmental meetings to support on-time delivery
• Sales Order and MRP reviews for data accuracy
• Compiling and reporting on quotes, budgets and revenue forecasts
• Managing aftermarket support and updating pricing information
• Supporting KPI reviews and escalation of issues where needed
• Participating in customer order support, including 24/7 out-of-hours rota for customer support line managing calls and orders.

Essential Criteria:

• 2+ years' experience in a similar role within a production/manufacturing environment
• 3 A Level passes (A-E) or equivalent
• Proficiency in MS Word and Excel
• Knowledge of MRP / Order Management Systems
• Experience in customer order management

Desirable Criteria:

• Strong problem-solving and decision-making skills
• Experience working to tight deadlines across multiple departments
• Excellent written and verbal communication skills

Contact [email protected] or call 028 6632 3300 (EXT 345) to apply or learn more about this fantastic opportunity.

Join us and be a part of the journey to deliver exceptional service, powered by Staffline Recruitment Ireland's expertise in connecting talented individuals with meaningful work.