Key Account Specialist

Location: Ballymena
Hours: 37.5 hours per week (reasonable flexibility required)
Salary: £25,000 basic + OTE £31,000

Benefits

• OTE earnings up to £31,000
• 36 days annual leave (including Public Holidays)
• Private healthcare
• Life assurance
• Company pension scheme
• Reward & Recognition programme
• Career development within a well-established recruitment business

The Role

An opportunity has arisen for a Key Account Specialist to join a busy branch operation in Ballymena. This role is ideal for someone with recruitment or account management experience who enjoys balancing client relationships, workforce coordination, and compliance in a fast-paced environment. Reporting to the Branch Manager, you will support key client accounts, deliver recruitment activity, and ensure a high-quality service across all aspects of the temporary workforce lifecycle.

Key Responsibilities

Recruitment & Workforce Delivery

• Build a strong understanding of client roles, culture, and assignment requirements
• Source, interview, and assess candidates across multiple role levels
• Deliver recruitment activity in line with resourcing KPIs and workforce plans
• Complete candidate registrations in line with legal, ethical, and compliance standards
• Coordinate onboarding, inductions, and client-specific training where required
• Issue assignment briefings, handbooks, and onboarding documentation

Client & Account Management

• Support the Branch Manager in delivering service excellence against agreed SLAs
• Review performance with clients and contribute to manpower planning
• Identify and recommend service improvements to add value to the client relationship
• Prepare and deliver management information and SLA reporting
• Issue and act on Client Satisfaction Surveys
• Manage and respond to client feedback in a timely manner

Candidate Care & Administration

• Act as a key point of contact for temporary workers
• Address candidate issues relating to assignments, pay, attendance, or performance
• Maintain accurate worker records and systems at all times
• Ensure candidates are paid correctly and on time, supporting weekly payroll clinics
• Provide guidance on absence, performance management, and conduct
• Carry out reviews, investigations, and appraisals where required

Compliance & Quality

• Ensure all operations are delivered in line with company policies and legal standards
• Maintain high standards of ethical and compliant recruitment
• Support monthly branch quality audits
• Assist with client ethical and customer audits when requested
• Comply with all health and safety requirements

What We're Looking For

• Minimum 6 months' experience in recruitment or account management
• Strong communication skills with the ability to engage at all levels
• Proven administrative ability with strong attention to detail
• Confident IT skills and experience using systems
• Stable employment history
• GCSE English and Maths (A-C) or equivalent

Desirable:

• Experience conducting disciplinary or grievance meetings
• Business Administration Level 3 qualification

Closing date: Tuesday 20th January at 3:00pm

If you're ready to progress your career within recruitment and account management, we'd love to hear from you.