Support Services Supervisor

Band 3 Support Services Supervisor for a large public sector organisation based through the Belfast Trust

Location: Belfast City Hospital

Pay Per Hour: £11.67

Working Hours: Shift Rota

JOB SUMMARY/MAIN PURPOSE:

The Support Services Supervisor will support and be accountable to the Assistant Support Services Manager for the delivery and maintenance of high quality services, which may include [1] Catering, [2] Environmental Cleanliness, [3] Portering, [4] Transport, [5] Security, [6] Laundry, [7] Waste, [8] Car Parking Services, [9] Caretaking, [10] Accommodation and [11] Contracts as/where appropriate.

The Support Services Supervisor will be responsible for the day-to-day operational management of services; in line with team, departmental and directorate objectives, in the delivery of patient and client supporting services across the range of service areas identified above Trust wide.

The Support Services Supervisor's span of control may be limited to a single site/location or in some instances multiple sites/locations; similarly it may be for a single service or multiple services within the scope of the support service job family. This will be dependent upon the position and or service area in which the post holder undertakes the duties and responsibilities outlined below.

The Support Services Supervisor will be responsible for ensuring the delivery of safe high quality service outcomes through the effective and efficient use of resources, including the meeting of targets through a process of continuous monitoring.

MAIN DUTIES / RESPONSIBILITIES

1. To manage the day to day activities of the service(s) within the post holder's span of control.
2. To manage operational aspects of the service daily, using resources effectively and efficiently to ensure a high quality service is provided and report/rectify any deviations.
3. To meet service delivery requirements in line with service user's expectations and provide for a positive experience.
4. To possess the necessary knowledge of appropriate legislation, codes of practice, Belfast HSC Trust Policies & Procedures etc., ensuring that staff under the post holder's remit are compliant with these and effectively manage any non-compliance as appropriate.
5. To maintain an efficient and effective service delivery by ensuring there is sufficient levels of staff/cover in place; including allowance for planned absences and to adapt duty rotas in the event of unplanned absences.
6. To allocate additional hours and/or overtime to staff in line within established parameters in circumstances when it is necessary in order to maintain services and to do so in a manner which is fair and equitable, within budgetary constraints and in keeping with the Trust's Authorisation Framework for payments. The allocation of overtime outside of established parameters should be in consultation with the Assistant Support Services Manager.
7. To complete routine inspections/audits of all machinery, equipment, assets/systems etc. used throughout the post holder's area of responsibility to ensure that it is safe to use and in working order and to maintain and update equipment inventories.
8. To ensure the safe operation of machinery, equipment, assets/systems etc. and that faults are reported promptly as required. Also reporting damage and faults to the fabric of Trust facilities/buildings where appropriate.
9. To complete incident reports for accidents, incidents and near misses, investigating all matters, gather statements/any other relevant evidence, in line with Trust Policy and Procedure and proactively follow up on any recommendations.
10. To plan and undertake audit and monitoring processes to ensure the highest quality of service is delivered, standards are maintained to acceptable levels and regulatory specifications are met, within all areas of responsibility including agreeing corrective measures/action plans ensuring positive outcomes are achieved.
11. To have a knowledge and understanding of Infection Prevention & Control arrangements relevant to the service area to ensure service user safety, to instruct staff accordingly and ensure compliance to enable Trust targets to be achieved.
12. To have the knowledge and understanding of the standards required for each service provided and to make judgements on whether these standards are being achieved.
13. To ensure staff undertake and complete all their tasks in a safe manner, identifying and assessing potential risks in work activities and processes particularly where there are variances to the work environment e.g. increased incidents/outbreaks of Healthcare Associated Infections (HCAIs), Emergency Departments, Mental Health Facilities.
14. To update and amend work schedules for improved service delivery/ performance as and when changes are required in collaboration with Assistant Support Services Manager as appropriate.
15. To attend and participate in meetings relevant to the post holder's span of control and level of responsibility and decision making where appropriate.

ESSENTIAL CRITERIA

A relevant accredited managerial qualification e.g. Institute of Leadership Management Level 2 or equivalent/higher accredited qualification.

AND

a minimum of one years' relevant experience within the last 5 years in paid employment at Band 1/2 (or equivalent/higher1) working in a support or hotel services role in a complex organisation.

OR

2. A minimum of three years' relevant experience within the last 5 years in paid employment working at Band 1/2 (or equivalent1) in a support or hotel services role in a complex organisation.

DESIRABLE CRITERIA

• Previous experience of managing and/or supervising staff.
• Previous relevant experience working in a healthcare environment.
• A supervisory qualification e.g. ILM or NEBS
• Current Intermediate Food Hygiene Certificate2
• City and Guilds 706 1 & 2 or NVQ 2 Catering or equivalent/higher qualification2

If you are interested and available for this position, please upload your CV to the link or contact Kelly Cunningham at [email protected]

To be shortlisted for this role all applicants MUST meet the essential criteria. Please note that these roles may be filled quickly but your CV will be kept on file for future similar roles. As there are so many applications, unsuccessful candidates may not be contacted.

Successful candidates may need to apply for an Access NI Certificate with Staffline regardless if you already have a valid certificate. It will be a cost of between £16 - £32 depending on clearance level.