Service Desk Analyst

Service Desk Analyst

Belfast

Temporary up to 3 months

The Client: NI Water

The Role:

Responsible for providing first line support via phone/email, processing incidents and Service Requests, using the ITIL incident management and request fulfillment processes, in line with Service Desk objectives to triage and manage incidents and problems, enabling incident/problem resolution or workaround. The post holder must ensure that all requests assigned to him/her are dealt with efficiently and effectively, and that any project work is completed to a high standard.

Hours of work: Monday to Friday 37.5hrs per week

Requirements:

Essential Criteria

• 5 GCSE's at Grade C or above (including English and Maths) or equivalent
• Minimum of 2 years relevant experience, in a similar role, involving very similar challenges and responsibilities.
• Two years of experience in good organisational skills with the ability to prioritise workload to deliver ICT service levels
• Two years of experience in good communication skills, both oral and written with an ability to persuade and change behaviour.
• Experience supporting of Windows 10 and above.
• Experience of supporting desktop applications including Microsoft Office support.
• Experience of Active Directory and Microsoft Office 365

Desirable Criteria

• Technical Certifications - A+, S+, N+
• Any Microsoft or Cisco qualification
• ITIL Foundation certificate
• Experience of supporting customers ideally in a large IT environment within a geographically dispersed area

In Return:

• Rates of pay £14.59 per hour

About Staffline:
At Staffline Recruitment Ireland, we bridge the gap between talent and opportunity. As the leading recruitment agency and an equal opportunities employer, we are dedicated to fostering a diverse and inclusive environment. We excel in understanding the specific needs of our clients and candidates, providing tailored, efficient staffing solutions across various sectors. Committed to excellence and driven by a passion for growth, we offer a spectrum of opportunities. Partner with us for a seamless recruitment journey and advance your career with Staffline.