Sales Support Executive

Sales Support Executive

Staffline Ireland are recruiting for a Sales Support Executive on behalf of a leading company who are technical experts in surfacing. The Sales Support Executive will facilitate a seamless customer experience for every client touch point and provide admin support internally for the Sales Team.

Responsibilities:

• Manage all incoming enquiries via phone, email, live chat; from quoting, processing sales orders, hire machines and servicing.
• Retain and deal with as many of the incoming enquiries as possible to free up the sales team, by qualifying and effectively processing a minimum of 80%, and fielding the rest to the technical support team.
• Provide shipping notifications and delivery updates to customers, regarding their orders.
• Creating presentations, information gathering and preparation for client meetings/demos.
• Quote follow ups.
• Report on opportunity pipeline for sales reps.
• Recording sales appointment/event notes and setting follow-up calls on the CRM for the sales reps when requested.
• Report to sales reps on customer/sector/item related data enabling use for account growth.
• Managing tender portals & submissions with support from the sales team.
• Inbox Management - Sort & manage inboxes for sales reps, utilising regular touch points to ensure everything is answered in timely manner.
• Customer Gifting - Create memorable customer experiences, using company's gifting merchandise for wow gifts and welcome packs, ensuring we keep track of stock.
• Marketing Support - Work with UK Marketing Team and Core sales reps to create & send eshots and organise event related material when required.
• Lead Generation - Work with sales reps to enter and generate leads as requested, using company's Sales Process.
• Case Management - Record customer related issues on CRM and follow through to completion.
• Any other duties role may involve.

Person Specification:

• Commercial experience, preferably in a Sales Support, Administrative or Customer Service role
• Some experience in the use of a CRM system
• Excellent communication skills
• Highly organised with excellent attention to detail
• Strong multi-tasking ability
• Ability to work on your own initiative as well as part of a team
• Motivated, with a can-do attitude
• Customer focused

The Rewards

The successful Sales Support Executive will enjoy a competitive salary depending on experience.

Location

The Sales Support Executive role will be based in the Newry area.

To be considered for this position, please forward your CV to Ross McConville at Staffline Ireland by clicking on the APPLY button on this page and attaching your CV.

The Staffline Ireland Specialist Team is a dedicated division within Staffline Ireland, focused on providing Permanent, Contract & Temporary staffing solutions across; Construction, Engineering, Accountancy & Finance, Financial Services & Insurance, Health & Safety, HR, IT, Sales & Marketing, Senior Manufacturing, Procurement & Supply Chain & Medical, Health & Social Care.