Sales Co-ordinator

Sales Co-ordinator - Maternity Cover

We are recruiting for a Sales Co-ordinator to join the team of one of our client based in Antrim. The client is the UK and Ireland's market leader in MDF Mouldings and a highly successful family run business.

As a sales co-ordinator you will be responsible for delivering customer excellence from beginning to end providing a professional, approachable customer service to the company customer base. You will be responsible for overseeing the sales order processing, liaising with production, sale, technical and logistics.

This position is to cover maternity for 11 months.

Main responsibilities:

• Proactively pursue customer orders & agreed customer actions to ensure orders are produced as per customer requirements
• Ensure accurate and timely preparation of quotations using in house pricing matrix
• Working closely with sales, daily production and planning departments to ensure orders are fulfil ed on time and in full (OTIF)
• Being the first point of contact with designated customers in relation to all issues
• Dealing with and responding to ad hoc and customer enquiries
• (telephone/ email)
• Handling customer complaints
• Operating and developing of an ERP / sales order processing system
• Ensuring all administration is accurate, clear concise and up to date to ensure accounts can be managed by relevant team members as and when required
• Providing backup support to extend the external sales team supporting the delivery of departmental targets and KPIS through effective customer relationship management
• Management of House Accounts
• Any other duties as required

Essential Criteria:

• Minimum of GCSE (or equivalent) grades A - C in Maths and English
• Minimum of 3 years office / administrative experience dealing with customers
• Working to tight deadlines and proficient in Microsoft Office
• Strong interpersonal skills & influencing skills, with the ability to build relationships with customers and multiple departments within the business
• Ability to work to a high standard
• Good initiative & problem solving ability
• meticulous approach to accuracy

Desirable Criteria:

• Previous account management experience

Benefits:

• Quarterly profit share bonus (average bonus over the last 3 years has been an additional 19% of salary / annual earnings)
• Total customer satisfaction bonus to a maximum amount of £800 per year - assuming no quality mistakes occur
• Free money back via Westfield health care scheme (available after 6 months service)
• Death in service cover - £20,000
• 5.6 weeks holiday (28 days) 3 extra loyalty days can be accrued which is linked to service
• Auto enrolment on Day 1 to the company pension scheme (ER contribute 4%)
• Homeworking policy
• Participants of the Work Well Live well programme
• Annual team vote for company charity partner and regular team fund-raising activities
• Monthly company value awards
• Bright idea awards
• Holiday treats
• Service Awards

Hours of Work:

• Monday to Friday from 8.30am to 5pm

Rate of Pay:

• £11.62 per hour

Job Type: Fixed term Maternity cover - Full time