Our client, a reward winning charity based in Belfast are currently seeking to recruit a Retail Assistant to join their team in Belfast.

Salary is £22,454 per year (pro rata)

Working 20 hours per week (may include weekends)

Fixed term contract for 1 year and then subject to funding.

Purpose of the position:

To assist in the day to day running of the charity shop, providing good customer care and achieving income targets in support of children in care.

To act in a professional, proactive capacity which contributes to the success of the charity and their relationship with their carers, children, staff, volunteers, funders, stakeholders, customers and the general public.

JOB DESCRIPTION

Shop Management

• Assist in achieving agreed sales targets
• Ensure excellence in terms of customer service and customer care.
• Implement shop policies as required
• Accept, sort and price stock and donations in accordance with organisational policies
• Ensure standards of hygiene are maintained and the shop is clean and tidy at all times
• Ensure the best possible presentation and display of goods for sale
• Work alongside and provide support, where appropriate, to volunteers
• Help maintain a high standard of visual merchandising and displays
• Comply with all financial and administration procedures as set out by the Charity
• Ensure all security procedures and policies are correctly followed
• Ensure manual handling guidelines are followed
• Maintain PR programme of internal and external events and social media activities, including planning and implementing advertising and promotional strategies and activities.
• To respond to and manage customer complaints and enquiries.

General

• Compliance with the charities governance procedures, policies and guidelines
• Contribute to a positive working environment in which equality and diversity are valued and staff/volunteers are enabled to do their best

Other Duties

• To undertake any other work as could be expected of a Retail Assistant, including covering gaps

in rotas.

• Attend and participate in staff meetings and contribute to the wider development of the charity

• To work with the charity to publicise their charity shop and ensure all queries about the charities services are signposted to its main office

• Maintain absolute confidentiality with regard to company information.
• To adhere to the charities Code of Conduct for Staff and Volunteers and ensure a harmonious working environment in which the dignity of all employees, volunteers and children, carers, families and members of the public is respected

RELATIONSHIP WITH THE CHARITY

• To be an active team member, supporting colleagues, prepared to receive support as necessary and contribute fully to team workload.
• To participate in staff meetings as required.
• To participate in staff development and review.
• To attend training as identified and required in relation to personal and professional development.
• To comply with the policies and procedures in place that meet with health and safety legislation.
• To adhere to the charities Code of Conduct for Staff and Volunteers and ensure a harmonious working environment in which the dignity of all employees, volunteers and children, carers, families and members of the public is respected.
• All staff members are required to adhere to the implementation of recording and monitoring procedures as determined by the organisation.

PERSON SPECIFICATION

Essential Criteria

• Experience of working in retail or customer service environment.
• Experience of working with sales and targets.
• Excellent interpersonal skills.
• Understanding of customer service skills.
• Flexible and adaptable to change.
• Good time management and organisational skills.
• Experience of using social media.
• Ability to use basic IT, word, excel, email.
• A willingness to get stuck in and learn new skills.
• Good written and numeric skills.
• Ability to retain confidence and discretion.
• Able to work both independently and as part of a team.
• Proven ability to work with minimum supervision and use own initiative to complete duties and tasks and manage work within a team.

• Prepared to learn new skills.
• Willingness to take managerial direction.
• Ability to retain confidence and discretion.
• A demonstrable commitment to equality of opportunity.
• A current driving licence with access to a car. (Can be waived in the case of applicant whose disability prohibits driving, but who is able to organise suitable alternative arrangements).

If you are interested in this position please either send your CV via the link provided or directly to [email protected] quoting ref NM-KIN