Retail Assistant

Essential Criteria

• Experience of working in retail or customer service environment.
• Experience of working with sales and targets.
• Excellent interpersonal skills.
• Understanding of customer service skills.
• Flexible and adaptable to change.
• Good time management and organisational skills.
• Experience of using social media.
• Ability to use basic IT, word, excel, email.
• A willingness to get stuck in and learn new skills.
• Good written and numeric skills.
• Ability to retain confidence and discretion.
• Able to work both independently and as part of a team.
• Proven ability to work with minimum supervision and use own initiative to complete duties and tasks and manage work within a team.

• Prepared to learn new skills.
• Willingness to take managerial direction.
• Ability to retain confidence and discretion.
• A demonstrable commitment to equality of opportunity.
• A current driving licence with access to a car. (Can be waived in the case of applicant whose disability prohibits driving, but who is able to organise suitable alternative arrangements).

• Assist in achieving agreed sales targets
• Ensure excellence in terms of customer service and customer care.
• Implement shop policies as required
• Accept, sort and price stock and donations in accordance with organisational policies
• Ensure standards of hygiene are maintained and the shop is clean and tidy at all times
• Ensure the best possible presentation and display of goods for sale
• Work alongside and provide support, where appropriate, to volunteers
• Help maintain a high standard of visual merchandising and displays
• Comply with all financial and administration procedures as set out by Kinship Care NI
• Ensure all security procedures and policies are correctly followed
• Ensure manual handling guidelines are followed
• Maintain PR programme of internal and external events and social media activities, including planning and implementing advertising and promotional strategies and activities.
• To respond to and manage customer complaints and enquiries.