Duty Manager

Job Title: Duty Manager

Location: Carrigaline, Co. Cork
Job Type: Full-time, Permanent
Sector: Hospitality - Food & Beverage / Operations Management
Reports To: Deputy General Manager / General Manager
Salary: €38,000 - €40,000 per annum (DOE)

About the Role:

We are currently seeking a dynamic and experienced Duty Manager to join a busy hospitality team in Carrigaline. This is a hands-on leadership role overseeing food & beverage operations, ensuring high standards of service, smooth daily operations, and guest satisfaction across multiple outlets.

Key Responsibilities:

Operations & Guest Experience

• Oversee daily service across multiple venues including bar, dining areas, and function spaces

• Manage AM and PM shifts covering breakfast, lunch, carvery, dinner, and evening bar service

• Handle customer queries, feedback, and complaints efficiently

• Support seamless coordination of conference, banquet, and event operations

• Ensure all daily bills and reports are accurate and properly posted

Team & Shift Leadership

• Create and manage staff rosters aligned with labour budgets

• Support recruitment, training, and performance management in conjunction with HR and senior managers

• Foster a culture of service excellence within the team

Stock & Cash Management

• Oversee purchasing, delivery checks, and stock control procedures

• Monitor bar and F&B margins, and investigate any variances

• Ensure secure and accurate cash handling, reconciliations, and credit card processing

Health, Safety & Compliance

• Uphold food safety (HACCP), licensing, and health & safety standards

• Ensure proper maintenance and safe use of all equipment and solvents

• Report incidents or hazards and coordinate with senior management

Security & Property Oversight

• Responsible for opening/closing the premises as required

• Liaise with night porters and ensure all security protocols are followed

Service Excellence & Standards

• Champion service excellence across all touchpoints

• Attend and implement training and standards initiatives across departments

Requirements:

• Proven experience in a Duty Manager or senior hospitality supervisory role

• Strong knowledge of bar and restaurant operations

• Excellent leadership, problem-solving, and interpersonal skills

• Ability to lead a team in a busy, customer-focused environment

• Flexibility to work shifts, including evenings and weekends