Customer Support Team Lead

My Client, a leading industrial goods distributor, seek to hire a Customer Support Team Lead.

This role will suit someone coming from a B2B Customer Service role.

This role is Monday to Friday based in Galway city.

Responsibilities

• Lead and support the customer support team to give great service.
• Train and coach team members so they understand our products, systems, and customers.
• Keep the team motivated and focused on reaching goals.
• Help the team work well with other departments like logistics, purchasing, and quality.
• Make sure daily tasks are done correctly and on time.
• Create training plans and make sure the team follows company processes.
• Have regular one-on-one and team meetings to share feedback and updates.
• Report and track customer issues or trends using company systems like SAP.

Requirements:

• Experience leading a team in a busy customer service environment.
• ERP experience desirable
• A strong focus on customer satisfaction.

For more information please contact [email protected]