Customer Support Coordinator

CUSTOMER SUPPORT COORDINATOR | BALLYCOOLIN | PERMANENT |

Our client based in Ballycoolin are searching for an experienced Customer Support Administrator to join their team permanently. This is a fantastic opportunity to join an expanding company who encourages and offer career progression within their team. This role is Monday to Friday 9am - 5pm where there is the potential to work from home 2 days a week based on business requirements once the probation period is complete.

THE ROLE|

Reporting to the Sales Manager, you will be responsible for key duties in the Order Processing Team, coordinating and processing orders whilst providing excellent customer service via telephone and email correspondence.

RESPONSIBILITIES|

• Handle incoming calls/ emails and process orders and returns efficiently and accurately on internal SAP system, ensuring clients are provided with a first-class professional service
• To correspond and liaise directly with customers providing product, pricing and delivery times
• To be professional and provide clear answers to customer requests, meeting or exceeding expectations to deliver service excellence and customer satisfaction
• Act as a liaison providing product and service information assisting sales, orders and colleague

REQUIREMENTS|

• Previous experience in coordinating customer orders in an administrative setting
• Excellent communication and attention to detail skills
• Strong IT skills including Excel and Word along with previous experience working with in-house consignment systems
• The ability to work well under pressure and to deliver high levels of service excellence

ON OFFER|

• Pension Scheme
• Income Protection Scheme
• Death in Service Benefit Scheme

If you are interested in this role, please send your CV via the link to Lisa in the Dublin Branch.

At Staffline Recruitment Ireland, we bridge the gap between talent and opportunity. As the leading recruitment agency and an equal opportunities employer, we are dedicated to fostering a diverse and inclusive environment. We excel in understanding the specific needs of our clients and candidates, providing tailored, efficient staffing solutions across various sectors. Committed to excellence and driven by a passion for growth, we offer a spectrum of opportunities. Partner with us for a seamless recruitment journey and advance your career with Staffline.

Customer Support | Administration | Sales Order Processing

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