Customer Support Agent

Customer Support Agent

Belfast

Temporary up to 27/02/2026

The Client: NI Water

The Role:

As Customer Support Agent you will responsible for the scanning, logging and indexing of all correspondence to ensure accurate regulatory reporting and contacts are responded to in accordance with NI Water policies and procedures.

You will also respond to written contacts of a transactional nature such as Septic Tank desludge requests.

Additionally you will be required to collate and circulate the details of NIE planned interruption notices.

Hours of work: 42hrs per week including 1hr lunch break per day, Monday to Friday (start 0800/1000, finish 1600/1800) flexi time

Requirements:

Essential Criteria

1. A minimum of fives GCSEs grade C or above, to include English and Maths, or equivalent
2. A minimum of one years' experience in a customer service/contact centre role, including data entry
3. The ability to communication effectively both verbally and in writing
4. The ability to work under pressure to meet challenging qualitative and quantitative performance targets
5. Competent in the use of MS Office applications including Excel, Word and Outlook

In Return:

• Rates of pay £12.21 per hour
• Holiday entitlement

**Applicants must be authorised to work in the UK and Ireland. We are unable to sponsor or take over the sponsorship of an employment visa at this time.**

Why use Staffline?

At Staffline, we're here to make your job search easier and more successful. Since 1983, we've been connecting talented people with leading employers across the island of Ireland. We offer both permanent and temporary opportunities in a wide range of industry sectors, supported by the tools, resources, and expertise to help you find the right fit.

Apply today with your up-to-date CV by clicking the button, and let us help you take the next step in your career.