Customer Service Representative, Enniskillen

Customer Service Assistant, Enniskillen (Permanent role)

Hours of Work: 9am - 5pm (Mon - Fri)

9.30-12 Noon (Saturday on a rota basis)

Main Duties / Responsibilities:

• Act as a first point of contact, in face-to-face, online or telephone interactions, offer a professional, friendly and personalised service in a manner that builds engagement and
• Build relationships with customers.
• Help and support our customers by providing information on products and maintain knowledge of products.
• Carry out a range of daily tasks including account opening, receipts and withdrawals, account closure, death of investors, non-personal accounts, and account amendments, showing attention to detail.
• Take ownership for dealing with enquiries in an engaging manner and hold effective conversations that demonstrate empathy and an understanding of individual Member life events through a sensitive and caring approach (e.g. bereavement, vulnerability etc.), following up as required.
• Encourage and demonstrate the use of Online facilities to our customers.
• Show enthusiasm and dedication towards achievement of sales targets.
• Identify opportunities where other products or partner services would be beneficial.
• Maintain knowledge of our products and procedures.
• Operate internal systems and accurately carry out a range of daily tasks including start and end of day processes, till operations, account / miscellaneous transactions, till balancing, nominal receipts and withdrawals processing.
• Perform other counter related activities as required.
• Provide additional support to savings and mortgage processes as deemed necessary by Branch Management.
• Maintain knowledge of branch and security procedures.
• Adhere to the company standards.
• Liaise efficiently and professionally with Head Office teams, our business partners and solicitor firms as required.
• Provide cover if required in other branches within your designated region.
• Issuing passbooks, investment receipts and withdrawals
• Undertake various administrative duties

Essential Criteria

• 6 GCSE passes (or equivalent) at Grade C or above, including English and Maths
• Minimum 2 years' experience in a customer facing role
• IT literate and proficient in the use of Microsoft Office
• Excellent communication & numeracy skills
• A positive attitude to customer service
• The ability to work well as part of a team
• An enthusiastic and positive attitude to work
• Highly organised with the ability to work quickly and accurately
• Experience of cash handling (Desirable)

Benefits

• KPI Bonus Scheme (paid bi-annually)
• Excellent pension with up to 20% employer pension contribution
• Life Assurance Scheme
• Group Income Protection
• Health cash plan for money back on dental, optical costs etc
• Generous holidays - 25 days plus up to 12 Bank Holidays
• Day off for your birthday
• Holiday purchase scheme
• Opportunity to gain great exposure in supportive environment
• Excellent training and volunteering opportunities

To apply please send cv to [email protected] or call 028 6632 3300 (EXT 345)