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Customer Service Representative, Enniskillen

Enniskillen, County Fermanagh
£23000 - £25000 per annum
Startdate: ASAP
Ref: CS0624_1719314313
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Job description

Customer Service Assistant, Enniskillen (Permanent role)

Hours of Work: 9am - 5pm (Mon - Fri)

9.30-12 Noon (Saturday on a rota basis)

Main Duties / Responsibilities:

  • Act as a first point of contact, in face-to-face, online or telephone interactions, offer a professional, friendly and personalised service in a manner that builds engagement and
  • Build relationships with customers.
  • Help and support our customers by providing information on products and maintain knowledge of products.
  • Carry out a range of daily tasks including account opening, receipts and withdrawals, account closure, death of investors, non-personal accounts, and account amendments, showing attention to detail.
  • Take ownership for dealing with enquiries in an engaging manner and hold effective conversations that demonstrate empathy and an understanding of individual Member life events through a sensitive and caring approach (e.g. bereavement, vulnerability etc.), following up as required.
  • Encourage and demonstrate the use of Online facilities to our customers.
  • Show enthusiasm and dedication towards achievement of sales targets.
  • Identify opportunities where other products or partner services would be beneficial.
  • Maintain knowledge of our products and procedures.
  • Operate internal systems and accurately carry out a range of daily tasks including start and end of day processes, till operations, account / miscellaneous transactions, till balancing, nominal receipts and withdrawals processing.
  • Perform other counter related activities as required.
  • Provide additional support to savings and mortgage processes as deemed necessary by Branch Management.
  • Maintain knowledge of branch and security procedures.
  • Adhere to the company standards.
  • Liaise efficiently and professionally with Head Office teams, our business partners and solicitor firms as required.
  • Provide cover if required in other branches within your designated region.
  • Issuing passbooks, investment receipts and withdrawals
  • Undertake various administrative duties

Essential Criteria

  • 6 GCSE passes (or equivalent) at Grade C or above, including English and Maths
  • Minimum 2 years' experience in a customer facing role
  • IT literate and proficient in the use of Microsoft Office
  • Excellent communication & numeracy skills
  • A positive attitude to customer service
  • The ability to work well as part of a team
  • An enthusiastic and positive attitude to work
  • Highly organised with the ability to work quickly and accurately
  • Experience of cash handling (Desirable)


  • KPI Bonus Scheme (paid bi-annually)
  • Excellent pension with up to 20% employer pension contribution
  • Life Assurance Scheme
  • Group Income Protection
  • Health cash plan for money back on dental, optical costs etc
  • Generous holidays - 25 days plus up to 12 Bank Holidays
  • Day off for your birthday
  • Holiday purchase scheme
  • Opportunity to gain great exposure in supportive environment
  • Excellent training and volunteering opportunities

To apply please send cv to [email protected] or call 028 6632 3300 (EXT 345)

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Noeline McNamee

Recruitment Consultant, Portadown