Customer Service Coordinator

Customer Service Coordinator, Tandragee

Permanent role

Hours of Work: 8:00- 16:00 Monday - Thursday / 8:00 -15:30 Friday

Salary: £27000

Duties

• Retrieve EDI orders and 'key on' orders for nominated accounts were necessary using Navision.
• Key on manual orders using Navision system from faxed/emailed and phone call orders for all Accounts and other customers
• Obtain delivery and collection bookings from the customer and ensure this is passed onto distribution service
• Liaise with distribution sites to ensure optimum levels of service
• Monitor distribution stocks versus orders received especially on Own Label products
• Arrange and attend regular account meetings to discuss the details of your accounts with Demand planners and Key account managers
• Produce contact reports from above meetings and send out internally with agreed actions and responsibilities
• Produce Service Level reports weekly for internal business for your accounts
• Advise customers of any potential or actual stock issues and re-delivery where applicable
• Update and check orders v forecasts for Impulse nominated accounts and inform Forecasting/planning of any potential issues or changes
• Check and manage any promotional lines to ensure orders and phasing are monitored and verified
• Monitor and attempt to resolve any delivery issues relating to failed deliveries informing Logistics Manager of any repeat situations
• As part of ongoing process be able to highlight and report root cause of issues which affect the Service level
• Any changes to the short term production plan which will impact on the customer service level are communicated back to the customer in a timely manner
• In times of stock shortages review and report back to the business on any potential issues

Criteria

• Previous Customer Service experience in an office setting is essential
• Experience of managing customer expectations and relaying information accurately
• Experience in communicate delicate issues on service level provisions to a customer
• Outward-facing customer contact within an FMCG environment
• Worked in a supply chain environment (orders, stock control)
• Able to work as part of a cross-functional team - sharing information and ideas
• An excellent communicator/negotiator, able to establish facts through active listening and to express information and ideas confidently and clearly
• Able to analyse and organise numerical data
• Ability to collate and manipulate data to construct and present any key trends and analysis
• Highly IT literate (Internet, Microsoft Office, Navision)

To discuss further please contact Noeline McNamee with your cv : [email protected] / 028 6632 3300 EXT 345