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Customer Service Coordinator

Staffline Recruitment Ireland
Permanent
Admin and Secretarial
Tandragee, County Armagh
Up to £27000 per annum
Startdate: ASAP
Ref: TCC_1730473640
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Job description

Customer Service Coordinator, Tandragee

Permanent role

Hours of Work: 8:00- 16:00 Monday - Thursday / 8:00 -15:30 Friday

Salary: £27000

Duties

  • Retrieve EDI orders and 'key on' orders for nominated accounts were necessary using Navision.
  • Key on manual orders using Navision system from faxed/emailed and phone call orders for all Accounts and other customers
  • Obtain delivery and collection bookings from the customer and ensure this is passed onto distribution service
  • Liaise with distribution sites to ensure optimum levels of service
  • Monitor distribution stocks versus orders received especially on Own Label products
  • Arrange and attend regular account meetings to discuss the details of your accounts with Demand planners and Key account managers
  • Produce contact reports from above meetings and send out internally with agreed actions and responsibilities
  • Produce Service Level reports weekly for internal business for your accounts
  • Advise customers of any potential or actual stock issues and re-delivery where applicable
  • Update and check orders v forecasts for Impulse nominated accounts and inform Forecasting/planning of any potential issues or changes
  • Check and manage any promotional lines to ensure orders and phasing are monitored and verified
  • Monitor and attempt to resolve any delivery issues relating to failed deliveries informing Logistics Manager of any repeat situations
  • As part of ongoing process be able to highlight and report root cause of issues which affect the Service level
  • Any changes to the short term production plan which will impact on the customer service level are communicated back to the customer in a timely manner
  • In times of stock shortages review and report back to the business on any potential issues

Criteria

  • Previous Customer Service experience in an office setting is essential
  • Experience of managing customer expectations and relaying information accurately
  • Experience in communicate delicate issues on service level provisions to a customer
  • Outward-facing customer contact within an FMCG environment
  • Worked in a supply chain environment (orders, stock control)
  • Able to work as part of a cross-functional team - sharing information and ideas
  • An excellent communicator/negotiator, able to establish facts through active listening and to express information and ideas confidently and clearly
  • Able to analyse and organise numerical data
  • Ability to collate and manipulate data to construct and present any key trends and analysis
  • Highly IT literate (Internet, Microsoft Office, Navision)

To discuss further please contact Noeline McNamee with your cv : [email protected] / 028 6632 3300 EXT 345

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Noeline McNamee

Recruitment Consultant, Portadown

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