Customer Service Coordinator
Staffline Recruitment Ireland
Permanent
Admin and Secretarial
Tandragee, County Armagh
Up to £27000 per annum
Startdate: ASAP
Ref: TCC_1729760023
Job description
Customer Service Coordinator, Tandragee
Permanent role
Hours of Work: 8:00- 16:00 Monday - Thursday / 8:00 -15:30 Friday
Salary: £27000
Duties
- Retrieve EDI orders and 'key on' orders for nominated accounts were necessary using Navision.
- Key on manual orders using Navision system from faxed/emailed and phone call orders for all Accounts and other customers
- Obtain delivery and collection bookings from the customer and ensure this is passed onto distribution service
- Liaise with distribution sites to ensure optimum levels of service
- Monitor distribution stocks versus orders received especially on Own Label products
- Arrange and attend regular account meetings to discuss the details of your accounts with Demand planners and Key account managers
- Produce contact reports from above meetings and send out internally with agreed actions and responsibilities
- Produce Service Level reports weekly for internal business for your accounts
- Advise customers of any potential or actual stock issues and re-delivery where applicable
- Update and check orders v forecasts for Impulse nominated accounts and inform Forecasting/planning of any potential issues or changes
- Check and manage any promotional lines to ensure orders and phasing are monitored and verified
- Monitor and attempt to resolve any delivery issues relating to failed deliveries informing Logistics Manager of any repeat situations
- As part of ongoing process be able to highlight and report root cause of issues which affect the Service level
- Any changes to the short term production plan which will impact on the customer service level are communicated back to the customer in a timely manner
- In times of stock shortages review and report back to the business on any potential issues
Criteria
- Previous Customer Service experience in an office setting is essential
- Experience of managing customer expectations and relaying information accurately
- Experience in communicate delicate issues on service level provisions to a customer
- Outward-facing customer contact within an FMCG environment
- Worked in a supply chain environment (orders, stock control)
- Able to work as part of a cross-functional team - sharing information and ideas
- An excellent communicator/negotiator, able to establish facts through active listening and to express information and ideas confidently and clearly
- Able to analyse and organise numerical data
- Ability to collate and manipulate data to construct and present any key trends and analysis
- Highly IT literate (Internet, Microsoft Office, Navision)
To discuss further please contact Noeline McNamee with your cv : [email protected] / 028 6632 3300 EXT 345
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