Credit Controller

The Opportunity and Company

Our client is a leading financial services company that specialises in providing solutions for both business and personal debt scenarios are looking to add a new Revenue Coordinator to the team - the successful candidate will take responsibility for the coordination of accurate and timely invoicing and collections and act as the main point of contact for account holders about the collection process.

This position would be suitable for candidates with experience in; Credit Control, Complaints Management, or Office Management Experience who are looking for a change!

Main Tasks

• Ensure accurate and timely invoicing and collections coordination.
• Tracking each payment made via direct reporting and inputting on bespoke CRM.
• Reporting for all taxation and inputting on CRM and management reports.
• Coordinate monthly fee processes, ensuring timely data receipt and management reporting.
• Reach out to account holders to confirm Standing Orders are set up correctly and request proof of the same.
• Coordinate and execute quarterly reports on the change in the income streams.
• Manage and implement timely collection strategies, including creating receivables listing, identifying accounts in arrears, and contacting account owners via phone first and other channels as needed.
• Develop appropriate and realistic repayment schedules in consultation with Management.
• Identify delinquent accounts for further collection actions, such as account closure or referral to solicitors.
• Prepare documents and reports for decision-making purposes as requested and make recommendations for changes to relevant practices and policies.
• Act as the main point of contact with account holders regarding the collection process.
• Provide back-up departmental duties and function in departmental staff absences.

Criteria

• Previous experience within a similar role (i.e. Credit Control/ Complaints Management or Office Management etc.)
• High level of knowledge and proficiency in the use of word processor and spreadsheet programs, data entry systems, and CRM's.
• Strong understanding of office administration, general accounting, invoicing, and collections would be ideal.
• Strong communication skills with the ability to build and maintain working relationships with co-workers and account holders.
• Strong decision-making skills and time management skills with the ability to prioritise/ complete multiple tasks simultaneously.

If you are interested in hearing more/applying, please submit your application using the below link or send your CV to [email protected]!