Job description
Control Room Operator
Pay Rate: £12.50
Shift Pattern: 4 on 4 off, continental shift pattern, earliest shift start 6am, further shifts to be discussed (12 hour shifts)
Main Duties:
As an Alarm Receiving Centre (ARC) Operator within MITIE, your responsibilities will include:
1. Monitoring incoming alarm and CCTV signals from multiple client sites.
2. Contacting emergency services, keyholders, or relevant contacts in the event of an alarm activation.
3. Providing accurate communication.
4. Documenting all incidents and actions taken in a clear and concise manner.
5. Following standard operating procedures and guidelines to ensure effective response to all situations.
6. Working effectively as part of a team to maintain 24/7 surveillance and response capabilities.
7. Demonstrating strong attention to detail, quick decision-making skills, and the ability to remain calm under pressure.
Requirements for this role typically include proficiency in using alarm monitoring systems, excellent communication skills, the ability to work rotating shifts including nights and weekends, and a background check for security clearance. A background in security, customer service, or emergency response is often preferred but not essential as full training will be provided.
Our market-leading flexible benefits scheme provides you with benefits that suit your lifestyle.
We have a virtual GP on hand for you and members of your household. So you can get expert advice by video or phone without having to leave your home. We offer financial wellbeing assistance through our Salary Finance scheme. For example, you could access 50% of your earned pay before payday for a small fee. Salary Finance also offers competitive loans.
When you join us, we'll give you a link to our flexible benefits platform, Choices. This gives you the chance to customise your benefits to best suit your lifestyle. You can choose from dental insurance, dining cards, coffee clubs, buying technology products at an affordable cost and much more!
We give you access to high street discounts from thousands of well-known retailers, gyms and more through our MiDeals platform. And we have a cycle-to-work scheme.
Life cover is the greater of your equivalent annual salary or a minimum of £10,000 - giving peace of mind for your dependants. We also offer a save-as-you-earn scheme, and a Mitie Matching Share Plan
