Control Room Operator

42hrs per week, 4 days/nights on, 4 days off- all based in office

6am-6pm/10am-10pm/6pm-6am rotating

Salary: £12-£13 per hour. Overtime rates available.

What is in it for you?

• A competitive salary
• A friendly and supportive team
• Training, career development & progression
• Overtime opportunities
• A great selection of benefits incl. Access to on-line GP services, cycle to work scheme, MiDeals, death in service, share options and discounts for shopping, cinema, holidays, etc.
• Free on-site parking

Main Duties

• Managing alerts coming from high value vehicles and communicating them to owners.
• Managing incoming and outgoing telephone calls to clients.
• Utilise software to ensure the required compliance standards are met.
• Work as part of a team liaising with different clients nationally.
• Maintaining a high degree of confidentiality and professionalism when handling clients.
• Follow correct procedures for incident reporting and real time monitoring of vehicles.
• Work as part of a team, communicating effectively with team members, others in the business and clients.
• To carry out work in a safe and diligent manner and comply with all Health & Safety policies and procedures.
• To undertake additional duties in line with management requests as required.
• Comply with ISO 27001 standards and procedures.
• Meeting individually set KPIs.
• Stay current with system information, changes, and updates.
• Work on a number of systems unique to the contract (full training will be provided).
  • Must have excellent interpersonal skills and be able to work on own initiative and as part of a team.
  • Excellent communication skills.
  • Ability to work in a fast-paced environment.
  • Ability to manage workload to meet team deadlines.
  • A willingness to learn and develop and show high level of commitment and professionalism.
  • Must have knowledge of Microsoft Office, Outlook, Word, Excel, and PowerPoint.

  Desired experience

  • Experience in working in a professional office environment, communicating with clients.
  • Able to work with autonomy to ensure KPI's can be met.
  • Customer service experience including phone calls.

  Essential

  • Applicants must have a 5-year checkable history.
  • You must successfully pass a PSNI check as per BS5979 and BS7858 screening as per industry stan