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Band 4 Patient Tracker

Public Sector and Government
Antrim, County Antrim
Up to £12.86 per hour
Startdate: ASAP
Ref: J11802_1718898765
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Job description

Staffline has been appointed as HSCNI's number 1 recruitment provider for Admin and Clerical roles throughout the province.

Band 4 Patient Tracker is required on a temporary basis based in Antrim

Role: Band 4 Patient Tracker

Rate of Pay: £12.86 per hour

Location: Antrim

Hours: 22-33 Hours

Duration: Temporary

Main duties

  • The patient tracker will take the lead in ensuring that the patient's attendances meet the PFA target, by mapping the patient's journey from point of referral to diagnosis, treatment and outcome, as well as assessing for potential delays. § To take an active role in supporting the Emergency Department Team in the delivery of a high quality, timely, safe and effective care.

  • As lead person in patient tracking the tracker must ensure clear communication with the Sister and Consultant in Charge and escalate any issues which are delaying the patient journey.

  • Communicate effectively and sensitively with patients, carers and relatives as well as other staff members including the Patient Flow Team and other health care professionals, individuals and agencies both inside and outside the Trust.

  • Update and maintain the ED ICT computer system entering data in real time and communicating this information to the appropriate clinical staff in a timely manner. Proactively follow up patient investigation results.

  • Maintain an overview of entire activity within the department including triage, minors, majors and resuscitation room. This information must be communicated to the Sister and Consultant in charge and possible bottlenecks proactively anticipated.

  • As the patient tracker you will be expected where appropriate to liaise with relevant stakeholders regarding waiting times and delays.

  • Participate in the ward rounds with clear overall view of the current situation in the department outlining any bottlenecks along with current ward status.

  • To support the flow of information to and from Primary Care, and respond to queries regarding details for follow up of patients.

  • To actively consider all aspects of risk management whilst carrying out non-clinical duties.

  • To maintain and maximise patient confidentiality, dignity and privacy in accordance with professional and statutory requirements.

  • To ensure a high standard of confidentiality within the current guidelines.

  • To attend meetings as required within or without the department.

  • To ensure safe working practices in line with the health and Safety Policy, of staff directly managed colleagues, patients and visitors.

  • Participate in the Major Incident Process. In the absence of the Administration manager implement the Major Incident Procedure for ED admin staff.

  • Participate in training programmes as appropriate.

  • To undertake other duties as may be required from time to time that are consistent with the responsibilities of the grade.

Essential Criteria:

1 years Working experience of Computerised Information Systems e.g. Microsoft word, excel.

Plus 6 months experience with direct patient contact.

* HNC/HND or equivalent/higher qualification in an administrative related field AND 2 years' experience in a clerical/administrative role within a health care setting with direct patient contact.


5 GCSE'S at GRADE A-C including English language and Math's or equivalent/higher qualification AND 3 years' experience in a clerical/administrative role within a health care setting with direct patient contact.

To be shortlisted for this role all applicants MUST meet the essential criteria. If you are interested please upload your CV to the link provided, and Jamie Leetch will be in contact to confirm if you have been shortlisted.

Successful candidates may need to apply for an Access NI Certificate with Staffline regardless if you already have a valid certificate as Access NI's are not transferable.

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Jamie Leetch

Key Account Specialist

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