Business Support Assistant - Front Desk

Our Client, A Large Public Sector Organisation based in Limavady require an Business Support Assistant Front Desk to join their team.

Location : Roe Valley Leisure Centre

Hours of work : Casual

Hourly Rate : 1-12 weeks £11.93, 13 weeks + £13.02

Main Duties :

• Ensure an effective, efficient and positive front-of-house service for customers and staff (working within and across the Sport and Wellbeing Service Unit) in order to meet customer and service needs, whilst protecting general confidentiality.
• Responsible for carrying out day to day front-of-house duties to a high standard whilst adhering to all financial management, health, safety, customer service, and operational policies, procedures and practices.
• As the first point of contact for users entering the facilities, provide high standards of customer service and engagement at all times including providing information, processing sales and transactions (including membership sales, class enrolments, room/facility bookings etc), controlling facility admissions and dealing with customer queries/complaints, providing feedback to service Managers
• Undertake a range of front desk activities, including directing calls and enquiries, taking messages, collecting/delivering/handling post and providing administrative support to managers and staff involved with tournaments and events. This includes provision of administrative support for Facility Operations, Sport & Wellbeing/Development Services and the Sport & Wellbeing Senior Management Team (as required).

Full Job Description available on request.

Essential Criteria :

• Five GCSE's (Grade A-C) or equivalent including Mathematics and English
• One years experience of working with the public in a service Industry
• One years knowledge of Microsoft Office Products to include Excel, Word, Access, PowerPoint and a front desk booking system
• One years experience in handling cash and cash reconciliation

Skills:

• Communicating with Impact. Presents a positive image by communicating effectively, being resilient and treating people fairly
• Meeting Customer Needs. Establishes the needs of customers and strives to ensure that these are met
• Managing change. Promotes change effectively and ensures that changes are delivered in line with organisational goals
• Managing Our Own Work. Plans, structures and prioritises own work to achieve optimum results
• Collaborating in a Political Environment. Develops and manages effective networks by establishing common ground
• Managing Performance. Sets clear, aligned, high standard performance goals & objectives for self, others and the organisation.

If you are interested and meet all the Essential Criteria please apply via the link or contact Tracey Bell directly on 02825642699.