Accommodation Support Worker/ Team Lead

Job Opportunities: Accommodation & Community Support Worker & Senior Practitioner

Join our dedicated team and make a difference in the lives of individuals experiencing homelessness. We are currently recruiting for two vital roles within our client's homelessness services: Accommodation & Community Support Worker and Senior Practitioner. Both roles offer a rewarding career, comprehensive training, and excellent employee benefits.

1. Accommodation & Community Support Worker
Salary: £22,675 - £24,108
Location: Various locations across Northern Ireland (starting in Lisburn)
Hours: 37.5 hours including evenings, weekends, and waking nights.

Job Purpose:
As part of a team, provide effective 24-hour support to individuals in hostels, family units, and remote support services. Work to promote independence, develop support plans, and facilitate positive outcomes for clients transitioning to independent living.

Key Responsibilities:

• Provide support and advice to clients, ensuring their needs are effectively met.

• Conduct assessments to determine required interventions and develop support plans.

• Work closely with external agencies to coordinate services and maximise opportunities.

• Assist clients with personal, financial, and domestic responsibilities.

• Ensure accurate record-keeping and compliance with organisation policies.

• Maintain a safe, welcoming, and well-managed living environment.

2. Senior Practitioner

Salary: £25,269 - £27,459
Location: Based in Lisburn, with flexibility to travel across Northern Ireland
Hours: 35 hours per week, with flexibility as required

Job Purpose:
Lead and supervise staff, oversee service delivery, and manage complex client cases. Work alongside the Accommodation Manager to ensure efficient operations, adherence to policies, and achievement of key performance indicators.

Key Responsibilities:

• Supervise staff, provide guidance, and lead on complex case management.

• Ensure high-quality service delivery aligned with housing support and prevention initiatives.

• Conduct audits, risk assessments, and contribute to quality improvement plans.

• Work in collaboration with external agencies to support client needs.

• Monitor budgets and organisational resources to maintain financial control.

• Participate in the on-call rota and act as a deputy in the absence of the manager.

Employee Benefits:

• Pension Scheme - Auto-enrolment with employer contributions.

• Health & Wellbeing Support - Access to private healthcare, physiotherapy, optical/dental care, and 24/7 counselling.

• Generous Leave Entitlement - 25 days annual leave, increasing with service (up to 30 days), plus 12 public holidays.

• Enhanced Pay & Allowances - Premium rates for bank holidays, additional hours paid at time and a quarter.

• Parental Benefits - Enhanced maternity/paternity leave and career break options.

• Ongoing Training & Career Development - Accredited induction and continuous personal development opportunities.

Who We Are Looking For:

Both roles require individuals who are non-judgmental, trustworthy, and dedicated to supporting those affected by homelessness.

Essential Criteria:

• Experience working with vulnerable or socially excluded individuals.

• Strong interpersonal and IT skills for effective communication and record-keeping.

• Willingness to work flexibly, including shift patterns (Accommodation & Community Support Worker) or travel (Senior Practitioner).

• For the Senior Practitioner role, additional supervisory experience is desirable;

• 3 years' experience of working with socially excluded people or 3 rd Level qualification or equivalent e.g. QCF NVQ Level 3 in a relevant qualification

Please Note: No sponsorship available

For more information please contact: Staffline @ Hannah Hollywood Harry Email: [email protected]

• T; 028 9024 2824 (315) M; 07825789243