Contract & E-commerce Account Coordinator

Location: Dundalk, Co. Louth
Job Type: Full-time, Permanent
Reports to: Sales Support Manager

About the Role

Staffline Recruitment Ireland is recruiting for our client who is seeking an experienced Contract & E-commerce Account Coordinator to support the continued growth of their contract furniture business across the UK and Ireland.

The successful candidate will work across the Build to Rent, Purpose-Built Student Accommodation, Private Rented Sector, Leisure and Affordable Housing sectors, while also providing e-commerce administrative and account management support.

You will act as a key link between customers, the Business Development team, supply chain and fulfilment, ensuring enquiries, orders and projects are managed accurately and efficiently.

Key Responsibilities

Customer Support

• Act as the first point of contact for contract customers via phone and email.
• Respond to customer queries professionally and efficiently.
• Manage expectations around product availability, lead times and delivery dates.
• Resolve customer issues and escalate where required.
• Support e-commerce marketplace management and fulfilment activities.

Order & Project Administration

• Process quotes, orders and amendments accurately using the company ERP system.
• Maintain customer records, project trackers and pipeline activity.
• Coordinate with supply chain and fulfilment teams to meet project deadlines.
• Prepare reports on orders, projects and customer activity.

Sales & Telesales Support

• Follow up on quotes, leads and enquiries by phone.
• Support lead generation and appointment setting.
• Follow up with existing and prospective customers.
• Identify opportunities to upsell and cross-sell products.

Account Development

• Build strong relationships with existing contract customers.
• Support repeat business and account growth.
• Share customer and market feedback with the sales and product teams.
• Support the wider contract growth strategy and sales targets.

What Our Client Is Looking For

• 5+ years' experience in customer service, sales support or account coordination.
• Ideally experience within furniture, interiors or a B2B product-based environment.
• E-commerce experience would be an advantage.
• Experience managing project-based customers and complex orders.
• Strong administration skills with excellent attention to detail.
• Commercially minded with a strong customer-first approach.
• Confident making outbound calls and following up with customers.
• Ability to manage multiple projects and deadlines simultaneously.
• Strong working knowledge of Excel and Outlook.
• Experience using an ERP or CRM system.
• Professional, positive and confident communication style.
• Ability to work independently and as part of a team.

What Our Client Offers

This is an excellent opportunity to join a growing business and play a key role in supporting its contract sales and e-commerce operations, with the opportunity to develop strong customer and commercial relationships across the UK and Irish markets.

Interested?
Please send your CV to Caoimhe Kinch at Staffline Recruitment for consideration.