Operations Administrator

Location: Lurgan, Co. Armagh
Pay Rate: £13.45 per hour
Hours: Monday to Friday, 9:00am-5:00pm

Staffline Recruitment Ireland is recruiting on behalf of Mitie for an Operations Administrator to join its team in Lurgan.

This is a varied administrative and customer service role supporting day-to-day operations across client portals, subcontractor activity and service delivery. The successful candidate will help ensure jobs are accurately processed, updated and closed while maintaining strong communication with clients, subcontractors and internal teams.

Benefits

• £13.45 per hour
• Monday to Friday working hours
• Free on-site parking
• Training and career development
• Friendly and supportive team
• Online GP services
• Retail discounts and share options

Key Responsibilities

• Manage and update client portals with job information and documentation.
• Upload certificates and ensure completed jobs are accurately closed.
• Communicate with clients, subcontractors, Regional Service Managers and Account Managers.
• Handle telephone calls, emails and customer queries.
• Raise purchase orders and permits where required.
• Liaise with clients to ensure scheduled visits take place as planned.
• Provide timely updates on jobs, escalations and outstanding issues.
• Monitor activity to help ensure Service Level Agreements are met.
• Read and interpret Engineers' notes to accurately update internal systems.
• Maintain accurate customer and call-out records.
• Ensure job records contain the correct purchase order, reason code, contact details and description of works.
• Support multiple Helpdesk teams and work collaboratively across the wider operation.

Essential Requirements

The successful candidate should have:

• Strong administration and organisational skills.
• Excellent attention to detail.
• Confident computer skills and the ability to learn new systems.
• Good written and verbal communication skills.
• Experience handling customer or client queries.
• The ability to manage multiple tasks and priorities.
• A proactive approach to providing a high standard of customer service.
• The ability to work effectively as part of a busy team.

Apply Now

Apply now and a member of our team will be in touch.