Customer Service Advisor

Customer Service Advisor

Pay: £14.42 Per Hour

Hours: 8am - 4.30pm Monday - Friday

Location: Crumlin

Contract: Temporary - Permanent

Essential Duties and Responsibilities:

• Handling customer telephone enquiries and processing sales orders.
• Assisting in resolving customer issues, documenting these, and escalating to the Branch Manager where these are of a more serious nature.
• Providing product and technical information, together with advice to customers in respect of warranty process.
• Liaising with the operations team to ensure the fulfilment of customer sales orders.
• Provide customers with help on product returns, invoice queries and future requirements.
• Dealing with trade customer collections and retail customer sales.
• Liaising with the field sales team to support with quotations, pricing queries, despatch, or fulfilment of sales orders.

Specific Tasks:

• Returns order processing and raising credits through the approval process.
• Organising collections of sales orders to be processed by freight forwarders.
• Recording supplier and customer non-conformances and escalation through the quality assurance process.
• Daily customer contact via telephone to support scheduling of sales orders.
• Escalate low spending trends to the relevant field sales manager for investigation and follow up.
• Document control to support proof of delivery.
• Sales back-order management; weekly reporting and liaison with customers and field sales managers.
• Handling retail customer enquiries to the trade counter and sales order fulfilment.
• Support quarterly physical stock inventory controls to include counting and re-check processes.
• Allocation of invoices to customers.
• Daily invoice reporting for credit control.
• Attend and actively contribute to weekly team briefings.
• Liaise with and escalate concerns to the manager as they arise.

What Do You Need to Have:

• Working knowledge of MS Office to include Outlook, Word, Excel
• Customer service experience using ERP software.
• A confident individual with experience supporting customer service requirements via the telephone.
• Organised and methodical approach to managing multiple tasks.
• Confidence to use initiative to develop problem solving and work toward continuous improvement.

Why use Staffline? This may not matter to you when you're looking for a new opportunity, but we just wanted to tell you a little bit about Staffline. We know that finding the right job can be challenging and we have the tools and resources to help you succeed. An established recruitment agency since 1983, we offer permanent and temporary job solutions to lots of different clients in multiple industry sectors in Northern Ireland and Republic of Ireland. For further information please apply with your up-to-date CV by clicking the button.