Front of House & Well-being Coordinator

We are looking for a warm, organised, and proactive Front of House & Well-being Coordinator to deliver an outstanding guest experience while ensuring the smooth day-to-day operation for a wellness facility.

Key Responsibilities

Guest Experience & Front of House

• Provide a warm and professional welcome to all guests.
• Manage check-ins, pre-treatment briefings, and aftercare guidance.
• Resolve guest queries and concerns with professionalism while maintaining a calm and relaxing environment.

Daily Operations

• Coordinate therapist schedules and treatment room availability.
• Oversee room preparation, linen supplies, and stock levels.
• Complete opening and closing procedures.
• Process purchase orders, reconcile daily takings, and maintain accurate operational records.

• Maintain exceptional presentation throughout treatment rooms and relaxation spaces.
• Ensure all facilities consistently meet high standards of cleanliness, comfort, and guest experience.

• Recommend suitable wellness products and additional treatments based on guest needs.
• Support retail sales through genuine, personalised recommendations.

• Maintain hygiene records, complete routine safety checks, and report incidents where required.
• Support environmentally responsible practices across daily operations.

• Assist with team briefings and staff scheduling.
• Provide day-to-day support to therapists and ensure effective communication between shifts and management.

About You

You will ideally have:

• 1-2 years' experience in a spa, wellness, hospitality, or customer service coordination role.
• A naturally welcoming, calm, and solutions-focused approach.
• Strong organisational skills with experience managing schedules, stock, and operational standards.
• Confidence using booking systems, point-of-sale software, and basic reporting tools.
• A genuine interest in health, wellbeing, and delivering exceptional customer experiences.
• Excellent English communication skills.
• A current First Aid qualification or willingness to obtain one.
• Confidence creating simple social media content, including short videos and captions that showcase the guest experience.

Desirable:

• Beauty or holistic therapy qualifications.
• Experience within luxury hospitality or wellness environments.
• Knowledge of sustainable or environmentally friendly operational practices.

Benefits

• Complimentary access to the well-being facilities outside working hours.
• Free on-site parking.
• Opportunities to work within a supportive, guest-focused team.

Important Information

Applicants must have the legal right to work in Ireland. Employment permit sponsorship is not available for this position.

If you have experience in reservations, hospitality, or guest services and enjoy providing excellent customer experiences, we'd love to hear from you. - [email protected]