Senior Client Accounts Lead

Senior Client Accounts Lead

Staffline Ireland are recruiting for a Senior Client Accounts Lead on behalf of a leading estate agent. This is a hands-on leadership position. The Senior Client Accounts Lead will be responsible for the performance and development of the Client Accounts team and remain actively involved in the day-to-day operation of the department.

Responsibilities:

• 100% of landlords paid on time or proactively informed if payment cannot be made on time.
• Leading, coaching and developing the Client Accounts team, setting clear expectations and holding individuals accountable for performance.
• Conducting regular one-to-one meetings, performance reviews and supporting recruitment and onboarding.
• Processing, reviewing and authorising landlord, tenant and contractor payments.
• Ensuring client accounts remain fully reconciled and compliant with all Client Money Protection requirements.
• Resolving complex client accounting queries and acting as the escalation point for the team.
• Monitoring departmental performance through KPIs and implementing improvements where required.
• Identifying opportunities to improve processes, increase efficiency and enhance customer service.
• Working collaboratively with Property Managers to ensure the smooth running of the business.
• Maintaining robust financial controls, supporting audits and ensuring adherence to company policies and procedures.
• Leading by example with a hands-on approach, supporting the team during busy periods and taking ownership of issues through to resolution.
• Any other duties role may involve.

Person Specification:

• 5 years' experience within a Client Accounts or Property Accounts environment, including a minimum of two years leading or supervising a team.
• Experience managing high-volume landlord, contractor and tenant payment runs.
• Proven ability to work effectively within a fast-paced operational environment.
• Strong understanding of reconciliations, financial controls and compliance.
• Excellent communication and stakeholder management skills.
• Advanced Microsoft Excel skills.
• A proactive, hands-on leadership style with a willingness to support the team operationally whenever required.
• A strong focus on customer service, accountability and continuous improvement.

Desirable Criteria:

• Experience using SME Professional.
• Previous experience within residential lettings or property management client accounting.
• Knowledge of the residential lettings industry across Northern Ireland and Scotland.

The Rewards

The successful Senior Client Accounts Lead will enjoy a competitive salary depending on experience.

Location

The Senior Client Accounts Lead role will be based in Greater Belfast.

To be considered for this position, please forward your CV to Ross McConville at Staffline Ireland by clicking on the APPLY button on this page and attaching your CV.

The Staffline Ireland Specialist Team is a dedicated division within Staffline Ireland, focused on providing Permanent, Contract & Temporary staffing solutions across; Construction, Engineering, Accountancy & Finance, Financial Services & Insurance, Health & Safety, HR, IT, Sales & Marketing, Senior Manufacturing, Procurement & Supply Chain & Medical, Health & Social Care.