OnSite Account Specialist

Onsite Account Specialist - Ballymena

We're currently recruiting for an Onsite Account Specialist to join a valued team in Ballymena. This is a great opportunity for someone looking to build their career in a supportive, friendly environment where your contribution really makes a difference.

About the role:
As Onsite Account Specialist, you'll be based on-site working closely with the team to support day-to-day account operations, build strong working relationships, and help ensure everything runs smoothly. It's a hands-on role suited to someone organised, personable, and keen to get stuck in.

What we offer:

• Monday to Friday, 37.5 hours per week - enjoy your evenings and weekends free
• £13.33 per hour
• Initial 6-month contract with the strong possibility of extension
• The chance to become part of a close-knit, welcoming team
• On-the-job support to help you settle in and thrive

Who we're looking for:
Someone reliable, adaptable, and eager to learn - no matter your background, if you're a great team player with good attention to detail, we'd love to hear from you.

Job Summary

The Recruitment Account Specialist - Onsite will be responsible for developing, organising and administering the Company's' comprehensive service designed to insure optimum efficiency and effectiveness to the client contract and ensure profitability.

Recruitment

• Work with clients to ensure an in depth understanding of roles, organisation, culture, specification and duration of assignments
• Source and recruit for roles of all levels with the client in line with resourcing KPIs
• Co-ordinate and implement effective recruitment strategies to meet clients requirements
• Interview and skills assess candidates in line with specific client requirements and resourcing plan
• Register candidates in line with legal and ethical compliance specifically but not limited to Eligibility to Work, Ethical Compliance, EAA, and AWR GLA if applicable.
• Where agreed with Client, deliver Client specific training such as manual handling, induction etc
• Issue on boarding information including assignment briefing forms and handbooks
• KPI's as identified by Account Manager

Client Management

• Work with Account Manager to provide innovative service delivery solutions and recommend solutions which will add value to the service
• Review service with client on an ongoing basis to assess performance prepare manpower planning and suggested service improvements
• Deliver service against client SLA
• Provide management information and reports specifically outlined within the SLA
• Laise with manager/stakeholders with the client business to ensure that all roles/shift are filled so we can provide continuous operational support in production.

Candidate Management

• Liaise with candidates to identify issues and address concerns
• Maintenance and update of accurate worker /employee records and systems
• Ensure candidates paid correctly and on time and organise candidate payroll clinic weekly
• Provide general advice and guidance to temporary workers e.g performance management, absence management
• Carry out appraisals / reviews on temporary workers if applicable
• Conduct investigation meetings in relation to complaints or issues
• Issue Candidate satisfaction surveys
• Monitor candidate attendance & time keeping and take appropriate action to any poor performance.

Compliance Management

• Ensure all Onsite operations are fully compliant, with processes and procedures being met ethically and legally and in accordance with Company Policy and Procedures
• Comply with Company and Statutory Health and Safety requirements
• Ensure Branch Quality Audits are completed and up to date monthly
• Ensure Client Ethical and Customer Audits are completed when requested

Please note that the above duties do not appear in any order of priority.

The company reserves the right to add to or subtract from the above duties at their own discretion as the role evolves.