Account Project Manager

Account Project Manager

Staffline Ireland are recruiting for an Account Project Manager on behalf of a leading manufacturing company. The Account Project Manager will ensure that current existing contracts achieve annual sales and gross margin targets; contractual KPIs and SLAs are met, customer service and satisfaction targets achieved, and contracts successfully retained.

Responsibilities:

• Manage existing contracts and deliver on annual sales and gross margin targets.
• Ensure all contracts meet contractual Service Level Agreements (SLAs) and Key Performance Indicators (KPIs).
• Plan and monitor the critical path from order to delivery, ensuring production stays on schedule.
• Maintain regular contact with customers to review account activity such as order status updates, order forecasts, change to product requirements etc.
• Resolve customer complaints and escalations promptly, putting corrective actions in place where needed.
• Lead contract review meetings with customers.
• Manage contract extensions and re-tenders.
• Lead early tender preparation meetings (minimum two years prior to re-tender) to ensure a strategic approach to current products, potential tender requirements, and pricing development.
• Prepare and manage the overhead budget for your business area.
• Manage and support the Account Coordinator.
• Provide leadership and direction to your team (account co-ordinator) to include assigning and regularly reviewing KPI's and objectives, Role Cards and Training Plans.
• Ensure your team receives regular and relevant feedback on their performance including a twice yearly appraisal.
• Produce weekly and monthly reports, including updates for the Senior Contracts Manager.
• Identify and drive improvements to ways in ways of working.
• Support continuous improvement and Lean initiatives to maximise efficiency.
• Follow all company policies and procedures, including Health & Safety, ICT security, and conduct standards.
• Any other duties role may involve.

Person Specification:

• Proven experience in a similar role, for example contract management in a business to business capacity
• Demonstratable experience within a manufacturing, construction or retail business
• Proficient in the use of full Microsoft Office suite
• Experience in Critical Paths, production scheduling, order management
• Has experience of dealing with customers, both remotely (via phone and email) and in person
• People Management experience

Desirable Criteria:

• Experience in producing Excel work sheet-based Reports
• Experience in manufacturing, in particular clothing
• Qualification, ideally in a business, manufacturing or construction related discipline
• Experience of working in the defence market
• Educated to A' level or equivalent including English and Mathematics
• Line management experience

The Rewards

The successful Account Project Manager will enjoy a competitive salary depending on experience plus 35 days holidays, Healthcare, company related Bonus and 1pm finish on a Friday.

Location

The Account Project Manager role will be based in County Tyrone.

To be considered for this position, please forward your CV to Ross McConville at Staffline Ireland by clicking on the APPLY button on this page and attaching your CV.

The Staffline Ireland Specialist Team is a dedicated division within Staffline Ireland, focused on providing Permanent, Contract & Temporary staffing solutions across; Construction, Engineering, Accountancy & Finance, Financial Services & Insurance, Health & Safety, HR, IT, Sales & Marketing, Senior Manufacturing, Procurement & Supply Chain & Medical, Health & Social Care.