Higher Clerical Officer (Band 3) - Family & Child Care, Children & Families

Staffline Derry is hiring on behalf of the Western Trust ,

PERSONNEL SPECIFICATION

JOB TITLE AND BAND: Higher Clerical Officer (Band 3)

DEPARTMENT / DIRECTORATE: Family & Child Care, Children & Families

LOCATION: Family & Childcare

DATE: January 2026

Notes to applicants:

1. You must clearly demonstrate on your application form under each question, how you meet the required criteria as failure to do so may result in you not being shortlisted. You should clearly demonstrate this for both the essential and desirable criteria.
2. Shortlisting will be carried out on the basis of the essential criteria set out in Section 1 below, using the information provided by you on your application form. Please note the Trust reserves the right to use any desirable criteria outlined in Section 3 at shortlisting. You must clearly demonstrate on your application form how you meet the desirable criteria.
3. Proof of qualifications and/or professional registration will be required if an offer of employment is made - if you are unable to provide this, the offer may be withdrawn.

ESSENTIAL CRITERIA

Experience / Qualifications

A minimum of 5 GCSEs (Grade A-C) to include English

Language or equivalent qualifications or higher standard

of education AND 1 year administrative/ clerical

experience

OR

NVQ Level II Business & Administration or equivalent and

1 year administrative/ clerical experience

OR

3 years administrative / clerical experience

Skills / Abilities / Knowledge -

Evidence of ability to work on own initiative

Evidence of flexibility and effective time management

Evidence of ability to maintain and respect confidentiality

Evidence of using Microsoft Office packages including Word, Excel, Outlook and PowerPoint.

*Arrange meetings & taking minutes*

Experience - Experience of using PARIS

MAIN DUTIES & RESPONSIBILITIES

Provide a full administrative support service to the team and other Professionals/departments.

Arrange diary dates, venues, travel arrangement and hospitality. This may also include minute taking when required.

Contribute to the organisation of the office carrying out routine administrative duties which

may include the development and maintenance of an efficient filing system, a brought forward system, mail distribution, photo copying, binding and ensuring relevant files are available for meetings.

Deal with incoming mail and direct correspondence to the Team or as appropriate deal with routine items which may include the writing and drafting of routine letters for signature.

Facilitate communication by liaising with relevant staff, departments, hospitals, the general public and external agencies.

Dealing with telephone calls and enquiries and taking relevant action as appropriate.

Type letters, memorandums and minutes. A high level of word processing skills will be required and the post holder will also be required to develop skills on Microsoft Office software and other computer packages as and when required.

Assist in the production of Power Point presentations required by department.

General Management Responsibilities

- The post holder will promote and support effective team working, fostering a culture of openness and transparency.

- The post holder will ensure that they take all concerns raised with them seriously and act in accordance with 'Your right to raise a concern Provide administrative support in the production of policies and statistical reports produced within the department. Management of stationary stock levels throughout the department using stock catalogue and non-stock requisitions so levels of stock are adequately maintained.

- Update/Search information on client data base (Paris/Soscare) as required.

- Contribute to the collection and collation of statistical information on a regular basis.

- Operate a petty cash system as required and in line with Trust Policy.
(Whistleblowing)' policy and their professional code of conduct, where applicable.

General Requirements

The post holder will be required to:

• Ensure the Trust's policy on equality of opportunity is promoted through his/her own actions and those of any staff for whom he/she has responsibility.

• Co-operate fully with the implementation of the Trust's Health and Safety arrangements, reporting any accidents/incidents/equipment defects to his/her manager, and maintaining a clean, uncluttered and safe environment for patients/clients, members of the public and staff.

• Adhere at all times to all Trust policies/codes of conduct, including for example:
  • Smoke Free policy
  • IT Security Policy and Code of Conduct
  • standards of attendance, appearance and behaviour

• Contribute to ensuring the highest standards of environmental cleanliness within your designated area of work.

• Co-operate fully with regard to Trust policies and procedures relating to infection prevention and control.

• All employees of the Western Health & Social Care Trust are legally responsible for all records held, created or used as part of their business within the Western Health & Social Care Trust including patients/clients, corporate and administrative records whether paper-based or electronic and also including emails. All such records are public records and are accessible to the general public, with limited exceptions, under the Freedom of Information act 2000 the Environmental Information Regulations 2004, the General Data Protection Regulations (GDPR) and the Data Protection Act 2018. Employees are required to be conversant with the Western Health & Social Care Trust policy and procedures on records management and to seek advice if in doubt.

• Take responsibility for his/her own ongoing learning and development, in order to maximise his/her potential and continue to meet the demands of the post.

• Represent the Trust's commitment to providing the highest possible standard of service to patients/clients and members of the public, by treating all those with whom he/she comes into contact in the course of work, in a pleasant, courteous and respectful manner.

• The HSC Code of conduct sets out the standards of conduct expected of all staff in the Western Health & Social Care Trust and presents standards of conduct and behaviours required during and after employment with the Trust. Professional staff are expected to follow the code of conduct for their own professions as well as this code.

• Staff members are expected to involve patients, clients, carers and the wider community were relevant, in developing, planning and delivering our services in a meaningful and effective way, as part of the Trust's ongoing commitment to Personal and Public Involvement (PPI).

Please use the link below to access the PPI standards leaflet for further information.

http://www.publichealth.hscni.net/sites/default/files/PPI_leaflet.pdf

• Employees must at all times abide by Trust policies and procedures and the terms of their contract of employment. They must conduct themselves with impartiality, integrity, objectivity and honesty and maintain high standards of personal and professional accountability.

• Employees are expected to demonstrate commitment to the Trust by ensuring regular attendance at work and efficient completion of duties.

• Employees must ensure that they comply with any risk management responsibilities specific to their post, and as set out in the Trust's Risk Management Strategy.

• The Trust is committed to the development and implementation of systems under Integrated Governance to ensure continuous improvement in the quality of services provided. Employees will be expected to co-operate and work with such systems.

• All information concerning patients and staff must be held in the strictest confidence and may not be divulged to any unauthorized person.

• Employees must ensure that equality and human rights issues are addressed within the post holder's area of responsibility in accordance with the Trust's Equality Scheme.

This Job Description will be subject to review in the light of changing circumstances and is not intended to be rigid and inflexible but should be regarded as providing guidelines within which the individual works. Other duties of a similar nature and appropriate to the grade may be assigned from time to time.

It is a standard condition that all Trust staff may be required to serve at any location within the Trust's area, as needs of the service demand.

If you have anymore information contact [email protected] or call 02871 267799