Administrator

Our client is currently seeking a highly organised and detail-oriented Office Administrator to join their growing Back Office team.

This role focuses on proofreading and quality-checking and audit reports before delivery to clients, ensuring all outputs are accurate, consistent, and of a high professional standard. You will also support general administrative tasks across a range of client programmes. This is an excellent opportunity if you are looking to gain hands-on experience in a structured, process-driven environment with exposure to real client projects.

Key Responsibilities

Quality Control & Proofreading

• Review and proofread mystery shopping and audit reports before client submission
• Correct grammar, spelling, punctuation, and formatting
• Ensure reports are clear, professional, and aligned with company standards
• Validate reports against client guidelines and project requirements
• Identify and resolve inconsistencies, gaps, or errors

Quality Assurance

• Ensure all required sections and questions are fully completed
• Cross-check narratives, scores, and observations for accuracy
• Flag and escalate any discrepancies or quality concerns
• Maintain high standards in line with internal benchmarks
• Work towards defined quality and productivity targets

Communication & Coordination

• Liaise with field researchers to clarify information
• Work closely with internal teams to resolve report issues

Administrative Support

• Assist with general back-office administrative tasks
• Support project teams with documentation checks and data accuracy
• Contribute to improving templates and quality processes

Key Skills & Experience

• Excellent written English and strong grammar skills
• High attention to detail and accuracy
• Strong organisational skills with the ability to manage multiple tasks
• Good communication skills (written and verbal)
• Comfortable working with structured systems and processes
• Ability to follow detailed guidelines consistently

What our Client Offers

• Competitive salary with performance reviews
• Flexible working hours within a structured framework
• Hybrid working options (where applicable)
• 22 days annual leave (including Christmas closure)
• Pension contribution and performance-related bonus
• Supportive, structured working environment
• Opportunity to gain experience across multiple client projects and grow professionally

Please apply with your CV below.