Healthcare Assistant | Home Support Supervisor | North County Dublin

Home Support Supervisor - North County Dublin (CHO9)

Full-time | 5 over 7 days | On call 7:00am-10:00pm | Competitive salary and benefits
Reporting Line: Senior Operations Manager
Supported by: Clinical Governance Lead for clinical client care issues

Locations you will cover : Bayside, Sutton, Howth Peninsula, Baldoyle, Stapolin, Clongriffin, Swords, Malahide, Donabate, Portrane, Skerries, Balbriggan, Rush, Lusk.

This is more than a supervisory role. It is a vocation. We are seeking a committed professional to lead, support and inspire carers, ensuring vulnerable clients receive high-quality, person-centred care while delivering operational excellence.

Essential Requirements

• Minimum 2 years experience as a Home Support Worker or Healthcare Assistant in home care or healthcare
• Full Irish driving licence and access to a personal car
• Strong knowledge of risk management, care planning and data management systems
• Excellent communication, problem-solving and interpersonal skills
• Flexibility, responsiveness and accountability
• Passionate about person-centred care and continuous quality improvement
• Ability to work independently and collaboratively as part of a team
• Willingness to travel within the region as required as per locations stated above.
• QQI Level 6 qualification
• HSELand certifications and courses
• 1 year supervisory experience in healthcare/homecare desirable

Key Responsibilities

Client-Facing and Care Oversight

• Conduct care supervision visits and risk assessments in clients' homes
• Devise and implement care plans, ensuring the right carer is assigned to each client
• Conduct quality assurance checks, spot checks and client reviews in line with internal andHSE standards
  • 4 spot checks and 4 supervisions per quarter on carers
  • National Carer competency assessments for QQI Level 6 or above
  • 4 client reviews and 4 quality assurance checks per quarter
• Participate in shadow calls with new staff for 8 hours per staff member
• Provide coverage for shifts during sick leave, annual leave or emergencies

Team Leadership and Support

• Line manage, supervise and support carers to ensure best possible care delivery
• Conduct surprise checks on staff during client visits to monitor standards and compliance
• Maintain accurate supervision and care records including tasks undertaken and any financial transactions
• Provide guidance on complex care tasks and participate in staff training
• Build and sustain relationships with clients, families and healthcare professionals
• Address concerns promptly to optimise client satisfaction, outcomes and operational efficiency

Operational and Compliance Duties

• Ensure adherence to internal policies, procedures and Quality Management System
• Report incidents accurately using National Incident Reporting Forms (NIRFs)
• Participate in HSE or family complaint responses and escalate as appropriate to Senior Operations Manager or Clinical Governance Lead
• Ensure all carers scheduled are fully compliant with training and certification requirements

Skills and Competencies

• Highly organised with excellent attention to detail
• Strong problem-solving and decision-making abilities
• Calm, solutions-focused and adaptable under pressure
• Ability to prioritise multiple tasks efficiently
• Strong team collaboration and interpersonal skills
• Empathy, patience and passion for delivering high-quality care

Why Join our clients team

• A vocational, fulfilling role where your leadership directly impacts lives
• Opportunity to lead a motivated and compassionate team
• Competitive salary with benefits
• Career progression in a growing homecare organisation
• Ongoing training, CPD and professional development
• Supportive environment with operational systems and governance oversight

This role is ideal for a candidate driven by meaningful work, leadership and making a tangible difference in the community.

Garda Vetting will be required prior to start.

Why Choose Staffline?

At Staffline, we comprehend the challenges of the job search journey and are equipped with the requisite tools and resources to facilitate your success. As a reputable recruitment agency, we offer a diverse range of permanent and temporary employment solutions across various industry sectors in both Northern Ireland and the Republic of Ireland.

To seize this promising opportunity, kindly reach out to Georgina Roome at our Swords branch directly via email at [email protected] or proceed by clicking the apply button with your up to date CV!