Customer Service Coordinator | Dublin 24

Customer Service Co-ordinator

At Staffline Recruitment we are seeking an experienced customer service oriented candidate who thrives in a dynamic environment to take up a 6 month contract with our client located in Dublin 24.

This position will be based in this organisation's Dublin 24 office and will pay a salary in the region of €35,000.

If you're passionate about delivering exceptional customer experiences and want to be part of a supportive, growth-focused organisation, then we want to hear from you!

Key responsibilities will include:

• Acting as one point of contact for the customer, communicating all relevant information and ensuring customer satisfaction.
• Managing all service events and quality incidents as reported by customers or colleagues logged either by telephone or email.
• Dealing with all written or verbal requests from the customers (enquiries, complaints, etc).
• Ensuring prompt response by remote support team
• Scheduling of engineer's workload in line with customer's entitlement.
• Maintaining engineer's diaries and updating system to manage on-site incidents effectively.
• Managing the relationship with customers and colleagues.
• Runs reports and identifies solutions for any issues that occur.
• Ensuring structured and high-quality communication with suppliers and third-party providers.
• Providing contract information upon request by the customer.
• Managing exceptions and special cases.
• Providing customers with solutions when problems arise, efficiently utilizing resources where needed.
• Contributing ideas for process improvements.
• Taking part in project-based activities within the process.
• Fulfilling any other tasks or duties as required.

Interested applicants will meet the following requirements:

• Minimum of 2 years work experience in customer relationships, resource planning, supply chain or logistics departments.
• Excellent computer skills - MS Office package required.
• Strong customer focus.
• Good attention to detail with the ability to multi-task, plan and prioritise.
• Excellent telephone manner and English language skills, both spoken and written.
• Strong inter-personal skills and a good team player.
• Ability to analyse and solve problems.
• Self-motivated.
• Self-confident and ability to take initiative and make decisions.

To be considered for this position, please send an up to date version of your cv for immediate review to Laura Craughwell at Staffline Recruitment via the enclosed link.

Immediate interviews will be held.