Sales Administrator, Ballygawley, £27,000

You will play a key role in ensuring smooth business operations, with a strong emphasis on customer communication. This role provides hands-on experience in key operational functions, including order processing, production scheduling, dispatch, invoicing, credit checking, and documentation.

The ideal candidate will be highly organized, customer-focused, and eager to develop a strong understanding of operational processes while contributing to a structured training framework for future trainees.

Hours & Remuneration:

• Monday to Thursday: 08:00 - 17:00 (Half-hour lunch break)
• Friday: 08:00 - 12:00
• Salary of £27,000

Key Responsibilities:

• Act as the first point of contact for incoming calls, ensuring a professional and helpful approach.
• Respond promptly to customer inquiries and direct them to the appropriate department.
• Respond promptly to all sales staff inquiries, ensuring they have the necessary information to support customers.
• Maintain excellent customer relationships through clear and proactive communication.
• Follow up on outstanding customer queries to ensure timely resolution.
• Accurately process sales orders and enter them into the system.
• Liaise with the sales and production teams to confirm stock availability and lead times.
• Confirm receipt of orders with customers and provide estimated delivery dates.
• Communicate any changes or delays to customers in a timely and professional manner.
• Perform credit checks on new and existing customers to ensure payment reliability.
• Set up and maintain accurate customer profiles in the sales order processing system.
• Ensure all necessary documentation is obtained for new customer accounts.
• Assist in scheduling production to ensure efficiency and meet customer deadlines.
• Update internal teams on production status and adjust schedules as needed.
• Coordinate dispatch schedules to ensure timely and accurate deliveries.
• Work with logistics providers to track shipments and resolve any delivery issues.
• Generate and issue invoices to customers.
• Process credit requests and maintain accurate records.
• Keep the query log up to date, ensuring all customer and internal queries are tracked and resolved efficiently.
• Monitor and maintain adequate office supplies.
• Order stationery and essential materials to support business operations.
• Process Goods received documentation for Incoming goods.
• Implement and monitor Health and Safety practices and procedures within the Office environment.
• Develop and maintain work instructions in written and video format.
• Ensure these documents form part of the overall 'Office Manual', keeping them clear, accurate, and up to date.
• Assist in structuring the manual as a training guide for future trainees.
• Implement and develop relevant parts of the Office related ISO 9001 Quality system and ISO 14001 Environmental management system.
• Assist in any other general office or factory-related tasks as needed.
• Support different departments when required to ensure smooth workflow.
• Be adaptable and willing to help in various areas of the business based on operational needs.

What We're Looking For:

• Excellent communication skills and a customer-focused mindset.
• Strong organizational skills with the ability to prioritize tasks effectively.
• Attention to detail and accuracy in data entry, documentation, and record-keeping.
• Ability to work both independently and as part of a team.
• Proficiency in Microsoft Office (Excel, Word, Outlook) and willingness to learn internal systems.
• A proactive and problem-solving approach.
• Ability to create clear written instructions and basic video tutorials for training purposes.

Ready to Make a Difference? If you're eager to jump-start your career with a role that offers variety, challenge, and a supportive team environment, we want to hear from you!

Contact Noeline McNamee at [email protected] or call 028 6632 3300 (EXT 345) to apply or learn more about this fantastic opportunity.

Join us and be a part of the journey to deliver exceptional service, powered by Staffline Recruitment Ireland's expertise in connecting talented individuals with meaningful work.