Waste Business Support Assistant

Our Client, A Large Public Sector Organisation based in Antrim require a Waste Business Support Assistant to join their team.

Role: Waste Business Support Assistant

Rate of Pay: £15.62

Location: Antrim

Hours: 37 Hours

Duration: Temporary

Main duties/Responsibilities:

• Assume the primary point of contact for all waste enquiries and complaints from the general public through the call hub which would include:

• Answering queries, reporting issues and taking payments
• Adding new customers to internal systems
• Assisting customers with bulky collection requests

• Provide face to face services to the general public who request Waste Services at the main reception desk.

• Deal courteously and effectively with Emails, Livechat and Social Media requests from Members of the public, commercial customers, Elected Members, Stakeholders and external agencies including NIHE, Linergy, Roads Service, DEARA.

• Collaborate and effectively communicate with our Contracted Services Suppliers to ensure the smooth running of all household bin collections and escalate to Line Managers any issues which may need escalated, in a timely manner.

• Communicate with Media to ensure social media is kept up to date for Householders and Elected Members on any operational changes which may affect them.

• Deal with all customer contacts within the section in accordance with the Council's Charter for Customers. Aim to exceed customer expectations and resolve wherever possible, customer contact to conclusion without referring the customer to other staff and advise customer of outcome. January 2023

• Provide comprehensive business support for all aspects of the Waste Management team and senior management ensuring all databases are regularly updated to include data entry, word processing, financial recording, updating of spreadsheets and mail shots.

• Undertake detailed administrative duties for additional Operations processes including:
• Compiling Fleet Utilisation and monthly budget reports
  • Inputting Household Recycling Centre Maintenance expenditure costs
  • Providing administrative services to the Operations Managers and senior management
  • Invoicing and Data checks

• Carry out all financial procedures of the department including receiving payments from customers, processing these and completing reconciliation and daily reports to the finance department. This requires competency and accuracy in the use of:
  • GOV Pay
  • Te-Leisure

• Assist with the organisation and administration of events when required, e.g. room bookings, mail shots and catering arrangements.

Full job description available on request

Essential Criteria:

S Minimum 5 GCSE's (Grades A-C) to include English Language and Maths, or equivalent.

Consideration may be given to those candidates who do not hold the above academic qualifications but who can demonstrate a minimum of 2 years' relevant administrative or clerical experience.

A minimum of 1 year's administrative or clerical experience to include:

• Use of Windows and Microsoft Office applications including Word, Excel, Powerpoint and Outlook
• Data Input and retrieval on a computerised system
• Working collaboratively with others to achieve set goals

To be shortlisted for this role all applicants MUST meet the essential criteria. If you are interested please upload your CV to the link provided, and Christine Thompson will be in contact to confirm if you have been shortlisted.

Successful candidates may need to apply for an Access NI Certificate with Staffline regardless if you already have a valid certificate.