Services Administrator

Services Administrator - Full Time (Hybrid)
Belfast | Full-time, Permanent | 35 hours per week (4 days office / 1 day home)
Band 5 (£22,569 - £24,043 per annum)

We are seeking a highly organised Services Administrator to join a dynamic team providing vital support services across the island of Ireland. This permanent, full-time role offers a hybrid working arrangement: 4 days in the office and 1 day from home.

Role Overview

As Services Administrator, you will provide professional and efficient administrative support to the services team, managing referrals, maintaining records, and supporting day-to-day operations. You will act as a central point of contact for internal and external enquiries and help coordinate events and activities.

Key Responsibilities

• Process referrals and maintain accurate records in the service database

• Liaise with external agencies to ensure information is complete and accurate

• Provide administrative support for team activities, events, and group programs

• Organise and allocate tickets for events and opportunities

• Coordinate key annual events and support volunteers

• Assist with ad-hoc projects and tasks as required

About You

We're looking for someone who demonstrates:

• Strong communicator, able to convey information clearly in writing and verbally

• Highly organised, able to juggle multiple tasks and deliver results under pressure

• Discreet and trustworthy, handling sensitive information appropriately

• Collaborative team player who adapts easily to different working styles and environments

• Compassionate and understanding when interacting with service users, while maintaining professional boundaries

• Flexible, willing to adjust working hours for special events or deadlines

• Motivated and persistent, committed to producing high-quality work even in challenging situations

• Able to travel as required; a driving licence or alternative transport is advantageous

Benefits

• Competitive salary within Band 5 (£22,569 - £24,043)

• Hybrid working: 4 days in the office, 1 day from home

• Full-time, permanent role with 35 hours per week

• Opportunity to work on meaningful projects within a supportive and collaborative team

Please contact Ellen at Staffline for more details