Sales Support Administrator

• Establish and maintain administrative processes and procedures for the effective running of the office
• Correspondence with customers and hauliers through their daily shipments
• Keeping Treatment Cert, entering in system and logging data from treatment
• Proof of Delivery filing
• Input bridge tickets on excel (daily task)
• To undergo training and to become efficient in the use of the IT system
• Input data into Customer pricing tables
• Completing relevant reports
• Overseeing day to day walk in customers
• In conjunction with the Credit Control Department, ensure that all sales invoices are issued and settled in accordance with the company's terms of business
• Oversee timber invoices and manual invoices on a daily basis
• Resolve problems to customer's satisfaction in a timely fashion and ensure root cause has been identified and communicated to relevant department for corrective action
• To maintain and update customer database with accurate information
• Respond quickly and efficiently to all in-coming sales enquiries or customer queries, by telephone and email
• To set a positive example in all areas of compliance and encourage a culture of ownership and personal responsibility
• Proactively comply with all the Company's Health and Safety rules, regulations, policies and procedures
• Answer phone in an expedient manner and direct calls to the appropriate person
• Perform other clerical duties such as scanning, photocopying and filing

• Previous administration experience, ideally in a similar role e.g Sales Support / Customer Service
• Excellent knowledge of MS Excel, Outlook and Word
• Strong organisational and analytical skills with strong written and verbal communication abilities
• Excellent Customer Service skills

Desirable

• Previous Sales experience
• A 3^rd level qualification, ideally in a business-related subject

To apply please send cv to [email protected] or call 028 6632 3300 (EXT 345)

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