Product Support Engineer

Our client, a leading security and facility services company are currently seeking to recruit Product Support Engineer's to join their team in Belfast.

2 positions available

Day shift salary £29,724 (hours of work is Monday - Friday 0730 - 1630)

Nightshift salary £41,600 (hours of work Monday - Thursday 1500 - 0200)

The roles are temporary ongoing.

The role:

▪ To provide system programming and commissioning services, in line with pre-planned roll out plans across Access Control, CCTV, Intruder Alarm, Intercom and Body Worn Camera on the sites that are hosted within the ARC in conjunction with the site based installation team acting on configuration information provided by the installation teams.

▪ To provide 'go live' support to the installation / commissioning teams to carry out all necessary acceptance testing in order to prove a system is fully operational and compliant with the agreed test plan.

▪ Provide technical reference services (i.e. technical manual lookup) to field based Project engineers on a range of 3 rd party Access Control, CCTV, Intruder Alarm, and Intercom Systems.

▪ To provide a testing service for new remotely viewable CCTV systems and ensure that they perform in line with required parameters to allow a customer system to be successfully monitored in accordance with BS8418

▪ Keep up-to-date with various 3 rd party technology products. This may involve self-learning and a willingness to participate in internal and/or external training courses which may involve out of hours working.

▪ To provide clear, well written technical documentation for a variety of purposes.

▪ To maintain accurate and timely records of all technical issues in the company fault recording system.

Criteria:

▪ Previous experience of working at an engineering level with Access Control Systems, Intruder Alarms and / or CCTV systems

▪ Previous experience of offering over the phone & remote diagnostics

▪ Good level of PC skills

▪ Understanding of electrical / electronics (relays,voltage, current, etc.)

▪ Ability to communicate technical subject matter to technically capable engineers

▪ Able to work on own and in a team environment.

▪ Share information with the team.

▪ Good time management skills; able to meet project deadlines.

▪ Ability to write clear, well structured reports and instructions.

▪ Highly organized with the ability to find field reference material quickly and pull out the required information in a concise manner.

These are the main products/applications;

• Milestone
• Galaxy
• Symmetry Access Control
• DualCom Pro/Emizon
• Allied Telesis Network Switches

There is also some must haves

▪ Must be able to pass BS7858 screening.

▪ Enhanced DBS.

▪ Some government sites will require further screening.

If you are interested in this position please either send your CV via the link provided or directly to [email protected] quoting ref NM-GENG