Part-Time Registration Advisor, Belfast
Belfast Health and Social Care Trust
Job description
My client a leading public sector organisation is currently looking for a Part-Time Registration Advisor in Belfast.
Hours: 25-30 hours initially however may be able to offer 37.5hrs
Pay: £11.67 per hour
Key Duties and Responsibilities
- Take personal responsibility for capturing and inputting an extensive range of information/data relating to applicants and registrants, accurately and efficiently using the Microsoft Dynamics CRM application and database.
- Provide excellent customer service, quality advice and guidance to a wide ranging stakeholder group, based on Registration Rules, processes and procedures and to support all interactions with Registration and Corporate Services.
- Act as the first point of contact, responding promptly to inbound calls, emails, letters and visitors in accordance with Service Standards and Key Performance Indictors (KPI's). This will require the post holder to take ownership of each customer's query/validate information resolving issues in a timely manner, accurately recording outcomes and communicating with the customer to ensure a positive experience. This entails providing advice and guidance to the customer on how to use the online portal were necessary.
- Contribute to ensuring that process manuals and procedures are kept up to date and reflect any changes in Rules and procedures. This includes contributing to the development of guidance and assistance notes for the in-house and online FAQ's system, and information made available on the website through the Publication Scheme.
Essential Critera
A minimum of GCSE level English and Maths (Grade A-C) OR equivalent qualification to demonstrate literacy and numeracy OR higher qualification AND
2 A Levels OR equivalent qualification OR higher qualification
And
1 year's relevant experience OR 3 years recent administrative experience within the past 5 years* and recent experience in a customer-service role
*Experience should be in an office-based environment
|
Experience in the use of Microsoft Office software - to include using Word, Excel, and Outlook in an office environment.
Excellent communications and listening skills which will meet the needs of the post in full.
Experience of inputting and retrieving information from a database.
Experience of delivering excellent customer care including successfully dealing with detailed or sensitive queries.
Investigative skills to source the appropriate response and optimise customer-facing time.
An ability to work on own initiative and as part of a team
Ability to prioritise tasks and manage own workload to meet strict deadlines.
To undertake in house training in relation to policies, procedures and legislation that pertains to the NISCC registration.
|
To apply please send CV via the link
Starting your CV from scratch? Our AI powered CV builder makes the process easier than ever!
Create your CV
