Key Account Specialist

Job Title: Key Account Specialist
Location: Lisburn
Employment Type: Full-Time, Permanent
Hours: 37.5 hours per week (some flexibility required)
Salary: £25,000 + OTE up to £29,000

Why Join Us?

We believe in recognising and rewarding the dedication and achievements of our team. Here's what you can look forward to:

• Competitive salary with OTE £29,000
• Reward and recognition scheme
• Private healthcare
• Life assurance
• Pension plan
• 36 days of annual leave, including public holidays

Job Summary

As a Key Account Specialist, you will be joining our public sector team for the southern region and will be responsible for developing, organising, and delivering a comprehensive service to ensure optimal efficiency, client satisfaction, and profitability.

What You'll Do

Recruitment:

• Collaborate with clients to understand roles, organisational culture, specifications, and assignment duration
• Source and recruit for roles of all levels, aligned with resourcing KPIs
• Coordinate and implement recruitment strategies to meet client requirements
• Interview and assess candidates based on client-specific criteria
• Register candidates in line with legal and ethical compliance, including Right to Work, EAA, AWR, GLAA (if applicable)
• Deliver client-specific training such as manual handling and induction (where agreed)
• Issue onboarding materials, including assignment briefings and handbooks
• Meet KPIs as set by your line manager

Client Management:

• Work with the Branch Manager to deliver innovative solutions and add value to services
• Regularly review service performance and provide manpower planning recommendations
• Deliver services in line with the client SLA
• Provide reports and management information as outlined in the SLA
• Issue and act on client satisfaction surveys
• Respond to client feedback promptly
• Maintain accurate worker records and systems
• Ensure timely and correct payment of candidates; coordinate weekly payroll clinics
• Advise temporary workers on performance and absence management
• Conduct reviews and appraisals with temporary staff (where applicable)
• Manage complaints or issues, including investigation meetings
• Distribute and review candidate satisfaction surveys

Compliance Management:

• Ensure all operations are compliant with ethical, legal, and company standards
• Adhere to company and statutory health and safety policies
• Complete monthly branch quality audits
• Assist with client ethical and customer audits when required

What We're Looking For

Essential:

• Minimum 6 months' experience in account management or recruitment
• Excellent communication skills, both written and verbal
• Strong administration and IT skills
• Proven reliability and a stable work history
• Confidence in handling disciplinary and grievance matters

Personal Attributes:

• Communication: Able to convey information clearly across various formats and audiences
• Accountability: Takes ownership of actions and outcomes
• Relationship Building: Builds rapport and maintains professional networks
• Resilience: Performs well under pressure and adapts to challenges

Why Apply?

This is your opportunity to join a forward-thinking organisation where your work makes a real impact. If you're an organised, motivated professional with a passion for client success-we want to hear from you.

Apply Today!

Submit your CV or contact us for more information:
📧 Email: [email protected]
📞 Phone: 028 9024 2824

Closing Date: Wednesday, 21st May at 4 PM