Key Account Specialist

Key Account Specialist - Be the Key to Our Success!

Location: Ballymena
Hours of Work: 37.5 hours per week (reasonable flexibility required)
Salary & Benefits: £23,000 - £25,000 OTE; potential earnings up to £29,000; Reward & Recognition Scheme; Private Healthcare; Life Assurance & Pension
Holidays: 36 days annual leave, inclusive of Public Holidays

Who We Are

As a leading company in our field, we pride ourselves on delivering exceptional and efficient service to our clients. Our mission is to drive effectiveness and profitability in client contracts through professional and innovative solutions.

Why Join Us?

If you are driven by client success, enjoy fostering meaningful relationships, and excel in fast-paced, dynamic environments, this is the opportunity for you! We offer a supportive, rewarding workplace with a focus on personal growth and recognition.

About the Role

We are looking for a passionate and experienced Key Account Specialist to join our team. In this role, you'll be responsible for developing, organising, and managing our services to ensure maximum efficiency and client satisfaction. You'll work alongside a supportive team dedicated to setting new standards in client care and innovative service delivery.

What You'll Be Doing

Recruitment:

• Work closely with clients to understand role requirements, organisational culture, and assignment specifics
• Source and recruit candidates aligned with client needs and resourcing targets
• Create and implement targeted recruitment strategies
• Conduct interviews and assess candidates' skills according to client specifications
• Register candidates in full compliance with legal standards and eligibility to work
• Provide client-specific training, such as manual handling and onboarding inductions
• Manage onboarding details, including assignment briefs and handbooks

Client Management:

• Partner with the Branch Manager and Senior Account Specialist to develop service delivery solutions
• Regularly review performance with clients to identify areas for improvement
• Ensure consistent, high-quality service delivery according to client SLAs
• Prepare and provide management information and reporting as required
• Issue and review Client Satisfaction surveys to drive continuous improvement
• Maintain open communication with clients and address feedback promptly
• Keep detailed records and organise systems to ensure accuracy and efficiency
• Oversee candidate payroll, ensuring timely and accurate payment processing
• Support temporary workers with guidance on performance, attendance, and career development
• Conduct appraisals and reviews, and lead investigation meetings for issues that arise
• Issue Candidate Satisfaction surveys to understand and enhance worker experience

Compliance Management:

• Uphold strict adherence to legal standards, company policies, and ethical practices
• Comply with statutory health and safety requirements
• Conduct monthly Branch Quality Audits
• Carry out Client Ethical and Customer Audits as necessary

What We're Looking For

Must-Haves:

• At least 6 months' experience in account management or recruitment services
• GCSEs in English and Maths at grade A-C or equivalent
• Desirable: Business Administration Level 3 qualification

Personal Attributes:

• Skilled communicator, engaging at all levels.
• Reliable and professional with strong admin and IT skills.
• Clear, impactful in verbal and written communication.
• Accountable, empathetic, and resilient under pressure.
• Proactive problem-solver and decision-maker.

Ready to Take the Next Step?

If you're a dedicated professional with a passion for delivering outstanding client service, we want to hear from you. Bring your skills to a dynamic team where your contributions will be valued and rewarded. Apply today and become a key part of our team.

For any questions contact- [email protected] | 028 9024 2824