Desk Based Alarm Monitoring Officer

Desk Based Monitoring Officer

ALARM RESPONSE OFFICER : Site Based.

Belfast, Northern Ireland

Our client has an exciting opportunity for Alarm Response Officers to join our Belfast team.

As an Alarm Response Officer working in the ARC, Alarm Receiving Centre, you will be responsible for the monitoring of our customer's alarm systems throughout the UK. You will be responsible for the safety of our customer's staff, buildings, and assets, using a market leading software suite to ensure that all alarm activations are dealt with in a professional and timely manner.

This is a critical role to our security operation, and you will be fully trained to ensure that you are compliant to the required security protocols and are prepared to deal with any situation that may arise.

The role does require candidates to have the flexibility to work a four-week rotating shift pattern including days and nights, weekends and Bank Holidays, shifts are 7am-7pm or 7pm-7am.

Responsibilities:

Providing excellent customer service

Monitoring specific customers' alarms

Answering inbound calls

Responding to personal, residential, and commercial alarm

Ensuring calls are dealt with in accordance with company / client procedures.

You will need to be able to make decisions quickly whilst being sympathetic and sensitive to varying situations, resilience is key along with a calm demeanour.

Taking ownership of incidents and seeing them through to resolution

Maintaining accurate records and logging calls in the system

Dealing with incidents and emergencies according to company escalation procedures

Ensuring processes and procedures followed are in line with NSI regulations.

Contacting existing clients via telephone

Compiling reports

The ideal candidate: (YOU!)

Background in a call centre/ desk-based environment. (Min 6 months)

Excellent attention to detail

Excellent communication skills, both written and verbal.

Strong organisational and time management skills

Comprehensive IT skills in office and or google.

Own transport to facilitate getting to the site.

Benefits

Excellent opportunities for career progression within both the department and organisation

Full training and support in the role will be provided from day one

Plenty of overtime opportunities

Free Parking

5.6 weeks holiday per year, 8 of these will be in lieu of bank holidays (worked or not worked)

Pension and Life Assurance scheme

'Perks at Work' scheme including staff discounts with major retailers such as: Argos, TK Maxx, Virgin Media, Currys PC World and many more

Working with market leading system

to apply for this role please send your CV to [email protected]