Customer Support Coordinator - Thompson Aero Seating, Portadown

Salary: £13.84 per hour
Location: Portadown
Hours: Monday-Friday, 8:00am - 5:30pm
Employment Type: Temporary

Benefits:

• Free onsite parking
• Career development with a leading employer

About the Role

We are recruiting a Customer Support Coordinator for Thompson Aero Seating in Portadown, one of Northern Ireland's top manufacturing employers. This is a key support role, ideal for candidates with strong customer service, order management and administration experience.

Key Responsibilities:

• Processing sales orders and producing acknowledgements
• Liaising with Planning, Production, and Supply Chain teams
• Coordinating order book updates and ensuring data accuracy (MRP system)
• Attending departmental meetings to support on-time delivery
• Compiling and reporting on quotes, budgets and revenue forecasts
• Managing aftermarket support and updating pricing information
• Supporting KPI reviews and escalation of issues where needed
• Participating in customer order support, including out-of-hours rota

Essential Criteria:

• 2+ years' experience in a similar role within a production/manufacturing environment
• 3 A Levels (A-E) or equivalent qualification
• Proficiency in MS Word and Excel
• Knowledge of MRP / Order Management Systems
• Experience in customer order management

Desirable Criteria:

• Strong problem-solving and decision-making skills
• Experience working to tight deadlines across multiple departments
• Excellent written and verbal communication skills