Customer Support

CUSTOMER SUPPORT | NORTH COUNTY DUBLIN | PERMANENT

Are you looking to progress your career in the world of customer support? If so, this is the great opportunity you have been searching for……

Our client is searching for a Customer Support Coordinator to join their team on a permanent basis. Please note that due to location of the office, ideally access to your own transport would be needed.

Working hours are Monday to Friday 8.30am - 5pm or 9am - 5.30pm with the option to work from home one day a week based on business requirements after probation period.

ON OFFER|

• Negotiable base salary based on experience
• Employee Discounts
• Discounted Health Insurance
• Pension Contribution
• Employee Assistance Programme
• Starting with 20 days holidays increasing to 25 and option to purchase more

THE ROLE |

The new team member will report to the Customer Service Manager providing support to customers via email and phone, ensuring updates are completed while promoting excellent an service as well as building on relationships with customers.

RESPONSIBILITIES|

• Providing day-to-day office support
• Assisting customer queries via calls, emails and ticketing system
• Coordinate sales orders with customers and assisting with amendments
• Updating systems and compiling records
• Generating invoices based on completed works

REQUIREMENTS |

• Previous experience in a telephone based customer support or order coordination role
• Previous experience with office administration duties
• Experience of customer coordination/bookings desirable
• Proficient in MS Office including Outlook
• Familiar with Saleforce desirable
• Excellent customer service skills via calls

This is an excellent career opportunity for someone who is looking to take their customer service skills to the next level.

WHAT'S NEXT?

If you're seeking an exciting new opportunity to join a fantastic team and gain experience for continued career growth, send your CV to Lisa in the Dublin North Branch in Swords for immediate consideration.