Customer Service Coordinator

Customer Service Co-Ordinator, Enniskillen

Hours of work : 8.30-4.30pm

Salary depending on experience

Duties

• Be the primary point of contact with our customers and develop working relationships with equivalent job holder within customer's site.
• Deal with all day-to-day communications with the customer, including RFQs, orders, quality issues, OPAs, artwork, pricing changes & credit information, daily account management (including orders, call-offs, dispatch, manage stock levels).
• Provide regular customer status updates to management and provide support for field sales team.
• Monthly account management
• Maintain files accurately, complete all relevant paperwork, operate to set policies and procedures established as part of company management systems.
• Participate in company training as and when required.
• Any other duties deemed necessary to fulfill the position.

Essential Criteria

• Minimum 5 GCSEs or equivalent
• Excellent oral and written skills
• Up to date knowledge of all Microsoft packages
• Competent user of a range of IT systems
• Motivated team player
• Competent user of MS Office, in particular Word, Excel & Outlook
• Previous customer service experience
• Motivated team player
• Fluent English - ability to communicate effectively with colleagues and customers verbally and in writing

Contact Noeline McNamee at [email protected] or call 028 6632 3300 (EXT 345) to apply