Customer Service Coordinator

Customer Support Coordinator, Portadown

Full time role, 37.5 hours weekly, 8am - 5.30pm

£13.84ph

Duties

• Process Sales Orders via the Customer Relationship Managers and generate formal order acknowledgements.
• Work with Planning, Production and Supply Chain to establish accurate lead times for quotes.
• Attend regular departmental board walks/meetings to ensure order delivery is committed to within the business and any issues relating to the customer order book are resolved.
• Perform Sales Order contract and system (MRP) reviews to ensure system data is accurate
• Compile quotes to ensure margin budgets are achieved.
• Report on quotes and revenue forecasting.
• General administration and management of the Aftermarket spares price list to ensure profitability is maintained and customers are fully informed of change.
• Maintain the Open Order Book to enable regular and clear order status updates to Customer Relationship Managers.
• Conduct regular KPI reviews to ensure both internal and external goals and targets are met and escalate any forecasted issues to the Customer Relationship Managers when required.
• Participation in the 24-7 out-of-hours customer AOG support line via a rota system, where customer calls and orders are managed.
• Administration and reporting as necessary.

Who We're Looking For:

Essential Skills & Experience:

• 2+ years' experience in an equivalent role within a production/manufacturing environment.
• 3 A Level passes (A-E) or equivalent level qualification
• Proficient in using MS Word and Excel.
• Working knowledge of Order Management Systems (MRP)
• Experience in customer order management.

• Experience in a production/manufacturing environment (Desirable)
• Experience in customer order management. (Desirable)
• Experience or involvement in Quality/Customer Audits. (Desirable)
• Procurement experience (Desirable)

Candidate Specification

• A self-starter and quick learner with strong verbal and written communication skills.
• Computer literacy is essential with an excellent understanding of Excel and MRP systems.
• Ability to work to tight deadlines while coordinating with a multi-departmental delivery process.
• Effective organisational, prioritisation, and time management abilities.
• Strong problems solving and decision-making abilities.
• Ability to work to tight deadlines.

How to Apply:

Contact [email protected]
Call 028 6632 3300 (EXT 345) for more details