Customer Service Advisor with Languages

Customer Service Advisor with Languages required for Dromore (Co Tyrone)

This is a newly created position, for a customer orientated, motivated applicant with either Spanish or French as a second language.

Hours: Monday - Friday, 8am - 5pm, may be required to work 9am-6pm on occasion.

Salary : £26,000 - £28, 000

Our client is a market leading Auction House in Europe, conducting unreserved auctions of industrial plant, construction equipment and agricultural machinery on a global basis with sites in the UK, Europe, UAE, Australia, and US

Details about the role:

• Identifying new customer's and engaging and developing a relationship with new customers and acting as an intermediary to resolve any first-time buying issues they may have.
• Delivering exceptional service by handling inquiries, resolving issues efficiently and ensuring customer satisfaction.
• Working with new and existing customers, dealing with all day-to-day communications.
• Focusing on quality and proactive support, maintaining high service standards and contributing to a positive customer experience.
• Troubleshooting and guiding first time customers through the deposit and bidder number allocation process.
• Analysing data and reports to establish new customer trends.
• Assisting with Auction Support when needed.
• Maintaining a positive working relationship with other departments.

Essential Criteria:

• Second Language either Spanish or French.
• A minimum of 2 years working in customer relations.
• Ability to work flexibly and non-standard hours when required to meet the global needs of the business.
• Good problem-solving skills.
• Ability to manage own workload.
• Proficiency in Outlook, Word and Excel.
• Ability to collate and present data in reports.
• This role may suit someone with a marketing/customer service background.

Perks & Pay:

• 30 days annual leave + additional days for long service.
• Christmas Shutdown.
• Exposure to global markets.

To apply please send cv to [email protected]

or call 028 6632 3300 (EXT 345)