Control Room Operator 6am-6pm/12am-12pm

Shift Pattern: 4 on 4 off, across two alternating shift patterns (6am-6pm and 12pm-12am) 12 hour shifts

Main Duties:

As an Alarm Receiving Centre (ARC) Operator within MITIE, your responsibilities will include:

1. Monitoring incoming alarm and CCTV signals from multiple client sites.
2. Contacting emergency services, keyholders, or relevant contacts in the event of an alarm activation.
3. Providing accurate communication.
4. Documenting all incidents and actions taken in a clear and concise manner.
5. Following standard operating procedures and guidelines to ensure effective response to all situations.
6. Working effectively as part of a team to maintain 24/7 surveillance and response capabilities.
7. Demonstrating strong attention to detail, quick decision-making skills, and the ability to remain calm under pressure.

Requirements for this role typically include proficiency in using alarm monitoring systems, excellent communication skills, the ability to work rotating shifts including nights and weekends, and a background check for security clearance. A background in security, customer service, or emergency response is often preferred but not essential as full training will be provided.

Please note: We do not accept applications from anyone who has been unsuccessful at interview for the same grade role in the past 6 months.

We will consider flexible working requests from day one of employment.

Please note we will not accept applications from anyone who has been unsuccessful for a role within the last 6 months.